Nicola P.
This is in response to Wisey’s response…
This is in response to Wisey’s response to my previous review. I had AI automated responses to my daily messages to Wisey’s customer support. The responses were not helpful. When an actual person responded my request was greeted with we DON’T give refunds on subscriptions ! However they are not able to provide me with the evidence of sending me an email saying they would invoice such a large amount. And no way of canceling the subscription!! And the account details sent on the trial didn't work. Couldn’t access anything of the material for the $177 paid. Where are your customer service emails ?
Response from WiseyJan 2, 2026
Dear Nicola! Thank you for taking the time to share this! We’re truly sorry for the frustration and distress this situation has caused you. We understand how upsetting it is to feel unsupported, especially when there are concerns about access, billing, and communication. We would like to review your case in detail, including access issues, charges, and any missing notifications, to clarify what happened. Please reach out to our support team at [email protected] so our team can assist you properly and transparently. Cheers!