WiseyReviews of wisey.app

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Dart new things that I see on a daily bases but not doing much if not anything about it

The customer service team promptly replied to my message and rectified the issue immediately.

Deutsche Variante: Ich habe bei YSAE / WEISEY kein kostenpflichtiges Abonnement bewusst abgeschlossen. Trotzdem wurden über PayPal mehrfach Beträge abgebucht. Der Ablauf aus meiner Sicht: – Am 02.11. wurden erstmals kleinere Beträge über PayPal belastet (u. a. ca. 19 USD und ca. 18 USD), ohne eine klare, nachvollziehbare Abonnement- oder Vertragsbestätigung. – Am 02.12. folgten weitere Abbuchungen in deutlich höherer Höhe (ca. 45–50 USD). Erst dadurch wurde mir überhaupt bewusst, dass offenbar ein Abonnement bestehen soll. Nach meinem sofortigen Widerspruch und der Kontaktaufnahme: – erfolgte lediglich eine Teil-„Rückerstattung“ von etwa 50 %, – jedoch ohne tatsächlichen Geldrückfluss, da die ursprünglichen Beträge bereits zurückgebucht waren, – stattdessen entstand ein negativer PayPal-Saldo, während faktisch weiterhin der volle Betrag eingefordert wurde. Was ich als besonders problematisch empfinde: – keine klare, transparente Kommunikation über ein kostenpflichtiges Abonnement – keine eindeutige Bestell- oder Vertragsbestätigung – mehrere Abbuchungen, bevor der Vorgang überhaupt auffällt – eine „Rückerstattung“, die sich nur buchhalterisch auswirkt, aber keinen realen Ausgleich schafft Ich habe dem Abonnement widersprochen, alle Zahlungswege deaktiviert und den Vorgang dokumentiert. Mein persönlicher Eindruck ist, dass dieses Geschäftsmodell stark auf Intransparenz, Zeitverzug und Zahlungsdienstleister-Automatismen setzt. Ich rate dringend dazu, PayPal-Abbuchungen regelmäßig zu prüfen und bei YSAE / WEISEY äußerst vorsichtig zu sein. Aus meiner Sicht nicht vertrauenswürdig. English version: I never knowingly subscribed to a paid subscription with YSAE / WEISEY. Nevertheless, multiple charges were made via PayPal. From my perspective, the timeline was as follows: – On November 2nd, smaller PayPal charges appeared (around USD 19 and USD 18), without any clear or transparent subscription or contract confirmation. – On December 2nd, additional charges of a significantly higher amount followed (around USD 45–50). Only then did it become apparent to me that a subscription was allegedly active. After I immediately objected and contacted support: – a partial “refund” of around 50% was issued, – however, no actual money was returned, as the original payments had already been reversed, – instead, a negative PayPal balance was created, while the full amount was effectively still being claimed. What I find particularly concerning: – lack of clear and transparent communication about a paid subscription – no unambiguous order or contract confirmation – multiple charges before the issue even becomes noticeable – a “refund” that exists only on a bookkeeping level, without real financial relief I disputed the subscription, disabled all payment methods, and documented the entire process. My personal impression is that this business model relies heavily on opacity, delayed detection, and payment-provider mechanics. I strongly advise checking PayPal charges carefully and being extremely cautious when dealing with YSAE / WEISEY. From my perspective, this is not a trustworthy service.

Scam!! På trods af opsigelse af abonnementet inden prøveperiodens udløb, trak de alligevel betaling for en ny måneds abonnement og abonnementet står igen som aktiv. Når ny opsigelse forsøges, kommer der "teknisk fejl"

This is a scam! I paid for a 1-week plan for about $4.99, but when I checked my bank account, they charged me $23.

Scam. Hidden prices and "include in my plan" button means instantly buying and money out from your account. They also don't issue refunds and you cannot get your money back.

My experience was not as good as others .. in fact, 'GOOD' doesnt come into it. After purchase, I was sent many emails with a lot if information in them. It was overwhelming and my ADHD made it hard for me to focus on all of the info to get ahead. I realised i was not going to manage this on my own and explained that to customer service, asking for a refund but was told that I needed to show proof of use for 14 days... no assistance offered to get started. I tried to break down the steps, logged into website with my Google account... which caused further issues that I spent about an hour trying to resolve, discovering that its the website's set up that is the problem. The website had no guidance or walk through, I tried the AI (no trial, it cost $1 US and was useless)and received very general info and no instructions on how to implement it... so I watched videos that I found... the didn't show up in the usage timeline... I found apps to download... they wanted log in... didn't offer Google, so I used the details from my Google with no luck. Emailed customer service a detailed explanation of my experience most was ignored, told I obviously could log in because I was using the website... no assistance... tried again when i received the 'we'd love you to share your experience' email, it was more a complaint... and rather than any assistance, was told again I needed to use the program 14 days with proof for a refund.... forget all the other issues I mentioned! I cant progress, I cant get assistance... despite saying they understand that its frustrating and they understand blablabla... they don't show any proof of that and I honestly believe they are only after money from a group of people vulnerable because of their lack of organisation and shame that prevents them from continually repeating their need for help.... Im p!ssed that I got sucked in. Its a shame they don't put as much into their customer service as they do their advertising.