Wisconsin CheesemanReviews of wisconsincheeseman.com

What went wrong, you ask? Well just about everything, a real mess. First you cant' really talk to the company direct, you gert a rep that can only take orders based on the currant catalogue they have. I tried for an hour and kept getting an overseas rep. I ordered product and was charged for shipping container. One bag was shipped in the $45 container.. The rest of the order (cheeses) were shipped in a shrink wrap and left on my porch. that would have been ok except I live in Arizona. The order was not as ordered and cheese was left out in the heat to long so I through it out. I still have shipping trash.. Cheeseman gave a partial refund on the order, again through a Rep. No more from me. Many other company's to buy from.

I placed an order as a Christmas gift for my sister and hit the button to be billed of my credit card I have through the company. Will they billed my sister for her own Christmas gift. I was embarrassed an angry. I called customer service who just sent me to other people. Finally spoke to a woman she was rude and said it was my fault. I ask her to bill my line of credit for that purchase. She made me angry that I was being treated like I was an idiot. Long story short she didn't due what I ask. My sister sent me an email saying she just paid in full . I ask her why she said she was getting phone calls asking when she was paying for her own gift. Very hostile calls. Now I will be lodging a complaint with the better business bureau. I did tell customer service to correct the issue or I would make the complaint to them. There website is cliché.

I was not happy with the customer service at all. Would not recommend!

Agree with everything negative I’ve seen on here. My cheese was old and I gave out as Christmas presents to friends and family. If my cheese was way past it’s time when they sent it to me then I’m sure my family’s was as well. I called customer service and they told me they think the cheese is supposed to be crumbly. My Dad’s best friend was a merchant marine who would bring us cheese wheels from all over the world. I’ve loved cheese since I was about 5 but go ahead and insult my intelligence and tell me Cheddar is supposed to fall apart. You couldn’t even get a slice to put on a cracker with the sausage. Also, my first question was “Where is the date code?” She wouldn’t answer that and said some nonsense like it wasn’t on the packaging. I saw the date code. If the cheese wasn’t old when you sent it to me then WHY be deceptive about the DATE CODE? I was not impressed with the Pecan Kringles I ordered either. They were extremely thin and hard to find a Pecan in them at $26 a pop no less. I SURE WISH I had read the reviews BEFORE I ordered from them but they were good when they were Swiss Colony so I assumed they were the same. This is the second year in a row I ordered from them. Last year, I placed the order in October for Christmas and it finally showed up over a month late. I gave them the benefit of the doubt and another chance. I really regret that decision. NEVER AGAIN!

The cheese we ordered tasted good. However, they gave an option of picking a delivery date that was NOT even close to be honored. When I called and spoke with the customer service personnel, they transferred me to a manager who said there was nothing they could do. They delivered it 10 days PRIOR to my requested date. I knew my recipient was not home. They told me this was my problem.

Don’t waste your time and money. I ordered five items from this company. One came in a week and a half. The other four items never came at all. I was notified by mail that they are out of stock. They were Christmas presents. The notification arrived on December 27 by snail mail. If ordering by phone, they do not have the ability to tell you that they don’t have the item.

This was my 1st time ordering from Wisconsin Cheeseman as part of Christmas. Items are very small for the price, some require refrigeration which made gift giving a little difficult. I incorrectly thought these would be similar in quality and quantity to the Hickory Farms items of years past. Not so. The catalog pictures were great and that's why I gave them one star.

I liked most of my order. I did have a problem with the California mix (nuts and more). It tasted like grass and dirt. According to their guarantee, it is 100% satisfaction. When I contacted them concerning a return, I would have to pay to ship it back to them. This would cost me as much as I am paying for the product except the shipping I pay in the first place. My satisfaction is not guaranteed.