WingspanReviews of wingspan.app

Response from WingspanDec 23, 2024

Thank you for sharing your experience. I want to clarify some important points about your recent payment for invoice 019. It's important to understand that Wingspan does not determine or control payment timing - we simply facilitate payments between companies and their workers according to the schedules set by the companies themselves and standard banking processes. Your payment was scheduled based on when you signed your requirements on December 18th, with the standard deposit date set for December 24th by your employer's payment schedule. When you contacted us on December 23rd about expediting your payment, our support team member Thomas immediately responded and walked you through your available options. While we can't modify the standard payment schedules set by employers, we were able to help you access your funds more quickly through the instant payment option. Your payment of was successfully processed the same day and our records show it should appeared as pending in your account. All payment processing follows standard banking industry timelines and regulations - this isn't unique to Wingspan, but rather is how all bank transfers and payments work within the US banking system. We simply serve as the platform connecting employers, workers, and these banking systems. Your feedback helps us improve how we communicate about payment schedules and options. Our support team remains available Monday through Friday during US business hours to help explain payment timing and walk through any available options for faster access to your funds when needed.

Response from WingspanDec 23, 2024

Thank you for taking the time to share your feedback about your Wingspan experience. We're glad to hear that you found the overall setup process easy. However, we apologize for the connection issues and browser/device compatibility challenges you encountered. These are important issues that we take seriously. We're currently investigating the connection errors you experienced. For any future technical issues, please don't hesitate to contact our support team at [email protected] - we can help troubleshoot in real-time and ensure a smoother experience.

Response from WingspanApr 20, 2026

Thank you for the feedback! I've passed it to our product team.

Response from WingspanApr 20, 2026

Here's to many more smooth payments ahead!

Response from WingspanDec 4, 2025

Thank you for the kind words! We've expanded our support team significantly with even more contractor support professionals to ensure that everyone is able to get fast and clear answes.

Response from WingspanDec 4, 2025

Reliable is what we're after. We're glad to hear it! Thank you for the feedback.