Vanessa L.
Can’t count number of encounters
As a part-time employee whose pay is encounter based, we only get paid for no-shows if you have completed 40 patient encounters for the month. In the previous system, I was able to count exactly how many encounters I had completed as I went along to determine if I needed to add more encounters by the end of the month. In Wingspan I am only able to do this after the check has been cut so there is no way for me to determine if I need to change the number of encounters by the end of the month.
Response from WingspanDec 19, 2024
I understand your concern about tracking encounters to ensure you meet the 40-patient threshold for no-show compensation. While Wingspan doesn't control how your payer formats or includes information on invoices, we'll reach out to them to suggest including a running encounter count for each billing period.




