WingspanReviews of wingspan.app

I hit the first obstacle when I was asked for a W-9 number, although I had been asked to choose between using a W-9 or my SSN. I spent several days trying to untangle that and couldn't get help on it. Finally my Rula person told me some way to get around it. I also thought I had seen a way to get my id verified using my laptop, rather than my camera. I had a terrible time getting that step done. Finally your chatgpt told me to prop the id up and that seems to have worked. Whew!

It took too long to fix the problem. more than 24 hours. The support person did not thoroughly analyze the problem for offering suggestions. First he said it was what I keyed in, and then a second suggestion, and then more suggestion. I clearly told him what the problems were in my first email.

It seems like my paycheck is being deposited a day later than when it used to be prior to my organization using Wingspan. That's unfortunate.

I had to attempt the W-9 send to vendor 3 times to process. I was unable to export to PDF/CSV blocks of invoices. It was not easy to select more than what was on the screen. The navigation aside from those things was straightforward.

As a part-time employee whose pay is encounter based, we only get paid for no-shows if you have completed 40 patient encounters for the month. In the previous system, I was able to count exactly how many encounters I had completed as I went along to determine if I needed to add more encounters by the end of the month. In Wingspan I am only able to do this after the check has been cut so there is no way for me to determine if I need to change the number of encounters by the end of the month.

Unfortunately, my payee uses Wingspan, so I'm stuck with them...Up until now, things have been fine with Wingspan, but now I have an issue and no way to get immediate help... Yesterday, Oct 10th, was payday, and I've never had an issue getting paid. I reached out to Customer Support, and AFTER SIX HOURS or so, received a response that the payment WAS sent and may not show in my account until today. I had recently changed direct deposit banks, so I thought maybe it was on the bank side, but they advised they saw no pending deposit. Fast-forward to today, and I received an email that the payment was rejected. Unfortunately, Wingspan's website only shows the last 4 digits of the banks, so I was unable to verify if it was a routing/account typo or not. Since it's now urgent, I updated the banking information and added it as "Instant" pay, meaning I'd get paid within the hour; that was nearly 4 hours ago, and I've yet to see my payment; is this what I'm paying a 1% "fee" for?! Also, after updating my pay info, I manually re-added the other banking info, not realizing it would be the new "Default" payment; I immediately re-set the other bank account as the "Default." Now, I am left wondering if I haven't received it because it was sent to the account I manually added, even though it was only there for maybe 10 seconds (it does not have an Immediate Pay option) or if it's something on Wingspan's side. Again. So I reached out to Chat, which supposedly has daytime hours, yet I am still waiting, 3.75+ hours later, for a response via Chat, even though it is now, and has been, during the timeframe they supposedly respond. AND it's the weekend, for which we have plans since Monday is my husband's birthday... If Wingspan is not going to answer Chat in a timely fashion, there should be some way to contact them via phone! This has been a horrendous experience, and as of this second, it is still going on.

representative are polite and helpful we wish we could connect with the customer support at the moment we need them or get answers from our questions right away.

Original review: As an international contractor (non-US based) I do not recommend using Wingspan to get paid. I am currently experiencing an international payment delay of 11 days and counting. First, the intermediary bank put the transfer on hold to run additional checks. This has never happened to me during the many years I've been freelancing and getting paid via other platforms such as Upwork, Deel, and Payoneer. In fact, payments were always transferred to my account within a couple of hours. After my payment made it through the checks, it was ultimately rejected by the intermediary bank. This is the first time anything like this ever happened to me. Now I must contact the intermediary bank to understand what went wrong and no one knows how long this will take. While the Wingspan team tried to help and did respond to my emails in a timely manner, this is a mess of epic proportions that has caused me tremendous amounts of stress. If you get paid via wire transfer and don’t have an account with a US bank, you’re better off using Deel if possible. Update: I finally received the payment after I changed the withdrawal method to my other bank account. (Luckily I had a backup. I don't know what the solution would've otherwise been as the intermediary bank was emphatic they did not receive or reject a wire transfer to my account from Wingspan.) Changing my rating to 3 stars as the transfer to my other bank account went through in 1 business day.