Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersOct 27, 2025

Hello Randy, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the 5-star customer service you received. We understand that panicking after realizing the wrong address was on a gift, and we are delighted that our representative was able to quickly find your order without the number, change the shipping address, and was so friendly and nice. Making sure that birthday gift arrives safely is our priority! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello John, Thank you so much for the rating! We are absolutely thrilled to hear you've been a loyal customer for over 10 years! We are delighted that our representative was knowledgeable and immediately helpful in changing your delivery to Walgreens. We absolutely acknowledge that sitting around waiting for FedEx is a bother, and we're glad we could make the process easier for you. We appreciate you confirming that our wines are good and inexpensive! If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Antoinette, Thank you so much for the fantastic rating! We are thrilled to hear that ordering was very easy. We are especially pleased that when you called Customer Service, the person who helped you was so great and easily took care of your query! Excellent service is what we aim for. If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello there, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the excellent service as always! Consistency is what we strive for. If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Ralph, Thank you so much for the rating! We are absolutely thrilled to hear about the excellent customer service rep! That's wonderful feedback, and we'll be sure to celebrate your kind words with the team. If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Rayvadee, Thank you so much for your feedback! We are absolutely thrilled to hear about your incredible loyalty, having ordered around 75 cases and continuing with Wine Insiders (WI). We are delighted that the great service continues to satisfy you. Your long-term business is truly appreciated! If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Tom, We appreciate your feedback! We are absolutely thrilled to hear that you had a pleasant experience, despite the initial issue. We are delighted that Cha and Jonel were able to resolve the matter quickly and initiate a replacement order after the FedEx mishandling was acknowledged. Making sure your gift arrived safely and ensuring your experience was pleasant is what a great company strives to do. Thank you for recognizing their assistance! If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Lorrie, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about your exceptional service and your 8 years of loyalty. That means the world to us! We are delighted that you received your order in less than 30 hours and that when you didn't care for a bottle, we credited you no questions asked. Making sure you're always pleased is our mission! If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team