Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersApr 1, 2026

Hello Carly, Thank you so much for your incredible 5-star review and for being a loyal customer for over ten years! We are truly sorry, however, for the initial hurdle you encountered that required extra assistance to complete your order. We absolutely acknowledge how frustrating it can be when a process isn't as smooth as expected; we apologize for any stress or time this took out of your day. Please be reassured that we are delighted our representative was able to provide the patient and knowledgeable support you deserve. Your long-standing support means the world to us, and we are committed to ensuring your next decade with Wine Insiders is filled with great wines and even better experiences. Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 13, 2026

Hello Nicki, Thank you for the 5-star review! We are truly sorry for the technical frustration you experienced when trying to apply your 'spd50' code. We absolutely acknowledge how discouraging it is when a checkout process doesn't work as expected, and we apologize for the initial hurdle in placing your 15-bottle order. Please be reassured that we are thrilled James was able to step in, identify the issue, and ensure your order was placed correctly with the discount applied. We will be sure to share your kind words with him and his team. Thank you for choosing Wine Insiders, and we hope you enjoy every one of those 15 bottles! Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 13, 2026

Hello Leigh, Thank you so much for being a loyal customer for so many years! We are truly sorry for the unusual difficulties you faced with our online ordering system today. We absolutely acknowledge how frustrating it is when a familiar process becomes a hurdle, and we apologize for the time and effort it took to get your order placed. Please be reassured that we are thrilled our phone support team was able to provide the excellent service and apology you deserved. We take these technical glitches seriously and are working to ensure a smoother experience for your next visit. Thank you for your continued support and for the 5-star rating! Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 4, 2026

Hello Ainsley, Thank you for your feedback. We are truly sorry for the challenges you faced while trying to complete your order online. We absolutely acknowledge how frustrating a technical glitch can be when you're ready to check out, and we apologize for the extra effort required to finalize your purchase. Please be reassured that we are sharing your feedback with our IT team to help smooth out those digital bumps. We are so glad Michael was there to provide 'top-notch' service and get your order completed! If you need anything else, we are always here at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 4, 2026

Hello Karen, Thank you for the positive review! We are truly sorry for the mess and the delay caused by FedEx damaging your original delivery. We absolutely acknowledge how disappointing it is to hear your wine won't be arriving as scheduled, and we apologize for the frustration of having to call in to fix it. Please be reassured that we stand by our shipments, and we are so glad our agent was able to provide excellent service and get a replacement out to you immediately. We hope this next case arrives in perfect condition! If you need further assistance, we are always here at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 4, 2026

Hello Michelle, Thank you for your review! We are truly sorry for the initial stress of accidentally ordering that mystery box—we absolutely acknowledge how nerve-wracking it can be to click the wrong button, and we apologize for any worry that caused. Please be reassured that we are so proud of our team for their lightning-fast response and for helping you secure your original 11 bottles! To be called the 'best customer service' you've dealt with in a long time is the highest compliment we could receive. Thank you for your years of loyalty! If you need anything else, we are always here at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team

Response from Wine InsidersMar 4, 2026

Hello Ron, Thank you so much for the 5-star review! We are truly sorry that you encountered an issue that required you to reach out, but we are thrilled to hear that Nell provided such outstanding service. We absolutely acknowledge how important it is to have a courteous and professional experience, and we apologize for any initial stress the situation may have caused. Please be reassured that we will be sharing your kind words directly with Nell and her supervisor; she will be so happy to know she made a positive impact! If you need anything else as you enjoy your wine, please reach out to us at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team

Response from Wine InsidersFeb 20, 2026

Hello Neal, Thank you for the wonderful 5-star review! We are truly sorry for the stress and the 'enormous challenge' the East Coast weather caused for your Valentine's Day delivery. We absolutely acknowledge how important holiday orders are, and we apologize for the anxiety those delays created. Please be reassured that we are incredibly proud of Rosie and our team for their dedication to seeing your delivery through. We will be sure to share your kind words with her! We also appreciate your feedback on our selections. While favorites do go fast, we are always working to bring in new wines you'll love just as much. Thank you for being a loyal customer for so many years! If you need anything, we are here at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team