Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersApr 28, 2024

Hi Renee, Thank you for sharing your feedback with us, and we apologize for the delay in responding. We're delighted to hear that your husband appreciates our wine selections! However, we sincerely regret hearing about the challenges you faced with our delivery process and for any inconvenience caused by the delivery mishaps. We understand the frustration of waiting for a signature-required delivery, especially when it doesn't arrive as expected. Wine Insiders strive to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we also aim to keep our customers informed about their shipment status and provide different delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests for your convenience. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our shipping guidelines. We are continuously working to enhance our shipping methods and customer service to ensure a better experience for all our customers. Thus, we'd like to address your concerns and make things right for you. Please contact our customer service team at [email protected], via live chat, or by calling (800) 615-7304 Cheers, Rowena | Wine Insiders

Response from Wine InsidersApr 28, 2024

Hi Sue, Thank you for sharing your feedback with us, and we apologize for the delayed response. We deeply regret the frustrating experience you've had with your damaged order and our customer service. Please know this situation is certainly not up to our standards and we understand your frustration completely. Here at Wine Insiders​, our goal is to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, especially for damaged orders. These options include holding packages for pickup, rerouting shipments, and accommodating special delivery requests. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our usual shipping guidelines. We're always working to improve our shipping and service to give you a better experience and your feedback is invaluable in this process. If you haven't received your order, please reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304 so that we can rectify the situation and compensate you for the inconvenience. Cheers, Rowena | Wine Insiders

Response from Wine InsidersMay 2, 2024

Hi Mark, Thank you for sharing your feedback with us. We apologize we didn't respond to you sooner. We're pleased to hear that you're happy with our wine selections! However, we apologize for the negative experience you had with FedEx delivery. This isn't the typical experience our customer have with FedEx and we'd like to investigate this further. At Wine Insiders, we aim to process and deliver orders promptly, within 1-3 days. Order processed before 1PM local time, are shipped the same day and typically delivered within 1-2 days with FedEx home delivery. All wine deliveries must be signed for by an adult over the legal drinking age (21+). If you will not be home to sign for your delivery, FedEx will make 3 attempts to deliver your wine to you or you can have your wine directed to one of there 1000s of FedEx Hold locations, complimentary. FedEx will hold your wine for 5 business days, for pick up. We choose FedEx as our primary carrier due to these cost benefits that they provide. However, if this was not the experience that you have with your shipments, we are more than happy to further investigate your concern. You may also reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and we hope to have the opportunity to serve you in the future. Cheers, Rowena Wine Insiders

Response from Wine InsidersMay 1, 2024

Hello, Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner. Several months ago, we were in the processes of updating our website, and that process caused the error with customers carts. The new implementation that were added to our site repaired this issue and you should not see this problem anymore. As for our shipping policy, orders of 6+ bottles, shipping is on us. However, due to rising cost on shipping and processing, we introduced a processing fee of $2.95 for all orders, to be able to continue to ship with the same fast service that we provide. At Wine Insiders, we are committed to make wine shopping convenient, enjoyable, and budget-friendly! We regularly search for new implementation that will permit for us to provide the same service that our customer love and keep wine prices low. If you are interested in learning more regarding the new changes to our site, please reach out to our customer service team at [email protected], live chat, or by calling (800) 615-7304. We hope to serve you better in the future. Cheers, Rowena Wine Insiders

Response from Wine InsidersApr 28, 2024

Hi William, Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner. We deeply regret that your orders have not been successfully delivered and we understand the frustration this has caused. At Wine Insiders, we aim to process and deliver orders promptly, typically within 1-3 days. We also keep our customers informed with order confirmation notices and shipping updates. However, it seems your order did not meet our shipping guidelines, and we apologize for any disappointment this may have caused. If you haven't received your orders until now, we'd really appreciate it if you could provide us with your order details so that we can expedite the process of resolving this matter, You may also reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304 so that we could make things right for you and rectify the situation. We're continuously working to improve our customer service to provide a better experience for all our customers and your feedback is invaluable in this process. Cheers, Rowena | Wine Insiders

Response from Wine InsidersAug 9, 2021

Hi Diane, Thank you for taking the time to provide us this feedback. We sincerely apologize for the inconvenience you experience with redeeming the AMEX offer. How the AMEX offer works is customers get a one-time $25 statement credit by using their AMEX card to make a single purchase of $100 or more online at wineinsiders.com/amex by 9/30/2021. The purchase must be completed by using the link and cannot be combined with any other offers. If the link is used, it will remove any promotion that would exclude the AMEX reward from being honored. As for canceling an order, we ship our orders the same day they are processed. Depending on the status of the order, a cancellation request can be completed, but if the order is too far along the shipping process, the order may still ship regardless of our efforts to cancel it. In this case, we contact FedEx and request the order to be returned to us. FedEx cannot guarantee that the package can be stopped, therefore, we recommend customer refuse the packages upon delivery. We are sorry that you were misinformed of our policy and the customer service rep failed to provide a resolution to your concern. A member of our customer service team will be in touch to help make this right. You can also contact our Customer Service team at (800) 615-7304, Monday through Friday, from 9:00am – 8:00pm EST or send us an e-mail at [email protected].