Wine InsidersReviews of wineinsiders.com

Wine was supposed to arrive Wednesday at Fed ex store - and it was a no show until maybe today, but I've had no confirmation of arrival.3-4 days riding around Columbus in 90+ weather ought to do wonders for the 15 bottles of wine ordered. Call WI customer service yesterday and they said they would track it down and let me know w/i 24 hrs.-didn't happen.

I've been ordering from Wine Insiders for a while now My last order was handled absolutely horribly. I placed the order on July 9th. The package was damaged in shipment. I called to get a clarification about the process of correcting the situation. I was told that the order was being processed again. Several days later I still had not received any communication that the wine had been reshipped. I sent several emails, getting a runaround each time. I was told that they couldn't resend the package until they had confirmation that FedEx had shipped the damaged order back to Wine Insiders. I had purchased the package protection. The order should have been reprocessed immediately. It's been 14 days since my initial order. I had received no notification from Wine Insiders until I called them on July 23rd. I was told that the order had been repackaged and would be resent within the next couple of days. I'm going to have to think about whether I will order wine from them again.

Read the ads they send you. They are written deceptively. I will not use this site ever again to order wine. There are more straightforward sites like Wins Enthusiasts

Received a bottle that clearly had been tampered with, foil and cork removed and re-corked. Took repeated calls to received a call from Management, when they did call they took no responsibility or offered a reasonable compensation to regain trust in this company. Long time customer - no more!

Part of my last shipment is missing. The part that I did receive was dropped at a nearby address. Called customer service and was told I would hear back. Nothing. Called customer service a week later and was hung up on after being told I was responsible for shipping error! Third customer service rep negotiated a credit for the missing bottles but days have passed and no credit. I have been a long time customer and the unhelpful attitudes at customer service are a brand new approach. In the past I thought the customer service was one of WI strengths. No more.

I purchased the wine through Frontier Airlines’ website specifically because it stated I would receive 5,000 Frontier miles through Vinesse Wines. The promotion was clearly active at the time, and it’s still being advertised on Frontier’s site right now. After a month of contacting Frontier Airlines and Vinesse Wines, I was told by Vinesse the partnership has ended — however, I made my purchase based on that advertised agreement, and it’s the responsibility of your company to honor the terms that were publicly promoted at the time. I called Vinesse, I was told I was to wait for an email follow up. Didn’t receive anything so I called again. I was told they would not honor my 5k miles but would credit my Vinesse account $15! I let Karen from Vinesse know I would file a complaint with the DOT, BBB, and Frontier Airlines corporate. She still refused to honor my request.

March24 the they took my money. It's 04.02.2025 I still don't have the wine I ordered! LIARS! 3 DAYS IS BS! They wouldn't cancel my order after less than 24 hrs when I explained that my daughter was having emergency brain surgery and I needed to be with her. So I had to find someone to loan me money to be there with her. Then they delivered the order 3 times to the wrong door even though I provided fed ex with an address where an adult would be home all times. They still tried to deliver to my address but couldn't tell the difference between a huge 1 on a door and a 3. So I contacted them about getting the address switched to my sister's house a few roads over and they decided to just ship it back to themselves! Ok if it's as crappy as your service then ENJOY! ITS BEEN MORE THAN A WEEK AND I DONT HAVE MY WINE OR MY MONEY! DONT DO BUSINESS WITH THEM THEY ARE LIARS, YOU ARE NOT GETTING YOUR WINE IN 3 DAYS BECAUSE THE DELIVERY DRIVERS DONT KNOW THE DIFFERENCE BETWEEN A ONE AND A THREE. THEN WHEN YOU GIVE THEM AN ADDRESS THEY CANT SCREW UP, THEY WILL JUST SHIP IT BACK TO THEMSELVES, MORE POWER TO YOU, GIVE ME MY MONEY BACK SO I CAN DO BUSINESS WITH ACTUAL BUSINESS PEOPLE! Ordered on 03.23.25. and it's April 3rd- no wine nor my money back!

I have been ordering from Wineinsiders.com for years and have up until recently never had a problem with deliveries. I ordered a gift of 6 bottles to be sent to my brother in Brooklyn in time for Super bowl Sunday and he never received it. We always use a FEDEX drop off such as Walgreens and never had a problem until these last 2 orders. I requested a cancelation and refund since it past the Super bowl day and still haven't been given my refund. This company is changing and not for the better. Please note there is again NO PHONE NUMBER for customer service and their reps are out of the country so BUYER BEWARE! I personally am done with this company the stress they caused was overwhelming to both my brother and myself.