Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersJan 7, 2025

Hi Julia, Thank you for sharing your feedback. I’m sorry to hear that the wines you received were spoiled. We understand that proper storage and transportation are crucial to maintaining wine quality, and it’s disappointing when that expectation isn’t met. Your experience is important to us, and we take this feedback seriously as we strive to improve. If you’d like to discuss this further or explore replacement options, please don’t hesitate to reach out to us at 1(800)- 615-7304, via live chat or email us at [email protected]. Your satisfaction is our top priority and we're here to help. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 26, 2024

Hi Ed, Thank you for sharing your feedback. I’m truly sorry for the inconvenience with the Dollar General pickup and the change in delivery policy. I completely understand how frustrating this must be, especially with the summer sale at stake. We always aim to provide a smooth experience, and I apologize that we fell short this time. We’ve reported this issue to our team and will keep you updated once we have more information. In the meantime, if there's anything we can do—whether it’s finding an alternative delivery option or helping in another way—please let us know. We truly appreciate your business and are here to make things right. You can reach us at [email protected], live chat, or (800) 615-7304. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 26, 2024

Hi Delbert, Thank you for your feedback. We apologize for the issues with your order and the difficulty reaching us. Due to high call volume from our recent sale, we’re experiencing delays but are working to resolve all inquiries swiftly. We appreciate your patience. We apologize for the confusion with your order, including the number of bottles and the Sangovies. Your feedback helps us improve, and we want to make this right. Please reach out to us at [email protected], via live chat, or by calling (800) 615-7304 so we can resolve this as soon as possible. Your satisfaction is our priority and we're here to help. Best regards, Wine Insiders Customer Service Team

Response from Wine InsidersApr 28, 2024

Hello Nancy, Thank you for taking the time to share your feedback with us. We apologize for the delayed response. We're glad to hear that you've received your order. However, we're sorry about the inconvenience you experienced with the delivery of your wines to your preferred location. At Wine Insiders, we aim to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests. Although we make every effort to ensure timely delivery, we acknowledge that your order did not meet our usual shipping standards. We apologize for the disappointment this may have caused. Please reach out to our customer service team at [email protected], through live chat, or by calling (800) 615-7304. We value your feedback and would like to make things right for you. Cheers, Rowena| Wine Insiders

Response from Wine InsidersAug 9, 2021

Hi Eileen, Thank you for taking the time to provide us this feedback. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We apologize for the negative shipping and Customer Service experience you had. Shipping wine can be a challenge as a signature is required from a recipient that is 21 or older. Therefore, a recipient does need to be home to receive the package. FedEx will make 3 attempts to deliver a package before it is shipped back to our warehouse. They also offer an option to hold the package at a FedEx or Walgreen location for up to 5 business day, at no additional cost, and customers can pick up at their convenience. We are glad your refund was processed immediately for the returned order but before the order was returned, our customer service rep should have offered to help redirect your package for you. We are sorry if you were not given any options or offered proper assistance. We will make sure to conduct additional training to our rep, in order to prevent other customers from having a similar negative experience. We will continue to work hard on our delivery service and we hope that the next time you choose to place an order with us, you will have an improved experience. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at [email protected].