Wine Insiders Reviews | Read Customer Reviews of wineinsiders.com

Wine InsidersReviews of wineinsiders.com

4.0229 reviews
Beer & Wine
PO Box 15158, Beverly Hills, California

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Wine Insiders

About Wine Insiders

Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!

Wine Insiders (wineinsiders.com) has 229 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: wineinsiders.com
Website: wineinsiders.com
Category: Beer & Wine
Location: Beverly Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Wine Insiders reviews

Showing 40 reviews with 1 star · Clear filters

Dennis R.
Jan 19, 2026
Unethical company
Tried to cancel a shipment prior to order (within hours of notification of a new quarterly shipment) and customer service refused even though the shipment was not due to ship for a week. They then wanted to get a restocking fee even though the agent confirmed nothing had been packaged yet. Not a trustworthy company.
Response from Wine InsidersFeb 11, 2026
Hello Dennis, We are truly sorry for the frustration regarding your cancellation. We acknowledge how confusing it is to be told an order can’t be stopped before it ships; please be reassured that, because our system processes orders in under a minute to ensure speed, cancellations are nearly impossible once processed. We want to find a fair solution for you and discuss this further. Please contact us directly at +1 800-615-7304 or email us at [email protected] so we can provide a resolution. We appreciate your feedback and the chance to make this right! Warm regards, Wine Insiders Customer Service Team
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Taylor D.
Nov 19, 2025
NOT ADVERTISED AS EXPECTED
It’s advertised that you can expect your delivery in 2-3 days and all orders placed before 1pm are shipped same day. I placed an order last night and it has not shipped after a full day. I messaged customer service and I’m told 24-48hrs for processing and 3-5 days for delivery. I ordered specifically from them because of what they advertise about their shipping. Customer service is not offering a solution, overnight shipping, refund, discount, etc.. Basically just telling me it is what it is.
Response from Wine InsidersFeb 11, 2026
Hello Taylor, We are truly sorry for the confusion and frustration regarding our shipping timelines. We absolutely acknowledge how disappointing it is to choose a service based on specific delivery promises only to be told a different timeframe after the fact. We apologize sincerely for the 'it is what it is' experience you had with our team; that is not the level of support we strive for. Please be reassured that we are committed to making this right. We have already reached out to you directly via email to provide a resolution regarding your shipping costs and to ensure your order is prioritized. We appreciate your patience and the opportunity to turn this around for you. Cheers, Wine Insiders Customer Service Team
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Anthony S.
Sep 29, 2025
Wouldn't warranty spoiled wine
Wine was spoiled full of sediment though all bottles.
Response from Wine InsidersOct 28, 2025
Hello Anthony, Thank you for your feedback. I am truly sorry and deeply concerned to hear that your wine was spoiled and contained sediment in all the bottles. We absolutely acknowledge that receiving spoiled wine is unacceptable, and we apologize for this extremely disappointing experience. We want to make this right immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders so we can personally resolve the issue with the quality of your entire shipment and ensure you get the excellent wine you deserve. We appreciate you bringing this serious matter to our attention. Cheers, Wine Insiders Customer Service Team
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Joseph
Sep 23, 2025
Don't use Wine Insiders
I placed an order and then Wine Insiders upgraded (at my expense) my order to Onward without my permission. I immediately canceled the order and will no longer have any dealings with them.
Response from Wine InsidersOct 28, 2025
Hello Joseph, Thank you for your feedback. We are truly sorry and deeply concerned to hear that the change to your order, resulting in an additional charge, caused you to cancel immediately. It is unacceptable that the website process led you to feel your order was upgraded without your permission. We apologize for this frustrating experience. We want to assure you the "Onward" option can be easily removed before checkout. We need to personally investigate why this was added and ensure you were not charged. Please contact us immediately at [email protected] or at (800) 615-7304 so we can review your account and fully resolve this matter for you. We appreciate the opportunity to make this right. Cheers, Wine Insiders Customer Service Team
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SR-NJ
Sep 7, 2025
I am a repeat customer, now disappointed.
I am a repeat customer. However today I went onto the website to build my case as usual, BUT, at checkout, I received a message stating that 4 of the wines I usually purchase are now not eligible to be shipped to my location. The website makes no mention of this as I was taking the time to build my case, and only at checkout did I learn that my order can't be processed. This is unacceptable as your site needs to post a message stating which wines are now not being shipped to my state. I would also like to understand the reason why this is happening.
Response from Wine InsidersOct 28, 2025
Hello there, Thank you for reaching out. As a repeat customer, we are sincerely sorry and deeply concerned to hear you wasted time building your case only to be blocked at checkout. We absolutely acknowledge that our website failed to filter out ineligible wines for your state. This is unacceptable. We want to fix this and provide an explanation immediately. Please contact us directly at (800) 615-7304 or [email protected] so we can personally correct your account settings and guarantee this never happens again. We are committed to earning back your full satisfaction. Cheers, Wine Insiders Customer Service Team
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CynChap
Sep 2, 2025
Serious Order Issues
Permanently closed my account!! After 5 days of creating this account mess, Customer service added my phone number and email to other person’s account in a different state and told me they fixed their error they created with the phone order. I have the screenshot they sent if you want it. I’m beyond the point of fed up with the mess they created and no longer trust keeping my account active or ordering from you again. An order was placed on 9/1/25 that I did not order by the Wine Insider customer service. The other customer had the same name but lives in MI and I live in FL. Spent half day dealing this illegitimate order error and for it to be deleted from my account. This error also caused my default address to be switched to the wrong customer which I fixed. Not happy - going back to WSJ Wine. Also, be careful when ordering if going back to your cart to correct something because they’ll switch the shipping address to Dollar General or Walgreens causing another big mess!
Response from Wine InsidersSep 4, 2025
Hello CynChap, We’re so sorry to hear about the order mix-up and the trouble it caused you. That’s certainly not the experience we want for our customers, and we completely understand your frustration. We’d like to take a closer look and make sure everything is corrected on your account. Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at [email protected]. So we can assist you further. Warm regards, Wine Insiders Customer Service Team
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Kelly
Aug 15, 2025
I have used them for over a year with…
I have used them for over a year with no problems. The orders came in a day or two. The last 2 times I ordered were horrible! The first order came over a week late. I sent many emails telling them to cancel it but they said I would have to pay a fee. The wind did finally come but very late. I figured I would give them another chance thinking it was a fluke thing, but the same thing happened. I spoke to someone on the phone, another country, and they said they would get back to me, but never did. I did finally get it cancelled and my money returned but took 2 weeks for the whole process. They should not take the money out of your account until the order is shipped. I will go to a new company. Not worth the aggravation. I would NOT recommend!!!
Response from Wine InsidersSep 4, 2025
Hello Kelly, Thank you for your honest feedback! We’re truly sorry to hear about the disappointing experiences with your recent orders. We understand how frustrating delays and communication issues can be, especially after having had smooth experiences with us in the past. Waiting longer than expected and not receiving timely updates is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Your feedback is very important, and we’ll be reviewing this to ensure improvements are made to both our fulfillment and communication process. We’d greatly value the opportunity to regain your trust and assist you further. Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at [email protected] so we can look into this directly for you. Warm regards, Wine Insiders Customer Service Team
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Domingo B.
Aug 6, 2025
I have been ordering from wine insiders…no more
I have been ordering from wine insiders for a few years n their shipping was excellent. However not now,I ordered my wine last July 30 n today is August 6th and they haven’t shipped my wine yet. This is ridiculous. Before I used to get my wine in three days. This is the last time I’m ordering from wine insiders,they just lost my business.
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