Wine Insiders Reviews | Read Customer Reviews of wineinsiders.com

Wine InsidersReviews of wineinsiders.com

4.0229 reviews
Beer & Wine
PO Box 15158, Beverly Hills, California

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Wine Insiders

About Wine Insiders

Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!

Wine Insiders (wineinsiders.com) has 229 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: wineinsiders.com
Website: wineinsiders.com
Category: Beer & Wine
Location: Beverly Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Wine Insiders reviews

Showing 153 reviews with 5 stars · Clear filters

Mike F.
Sep 4, 2025
Wine order
I recently ordered several cases of wine through Wine Insiders. There were a few issues with my order. Customer service was great and quickly took care of my issues. Aileen was very professional and patient. Very appreciative of her efforts.
Response from Wine InsidersSep 4, 2025
Hello Mike, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays. Warm Regards, Wine Insiders Customer Service Team
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gerald B.
Sep 2, 2025
Wine Insiders is a Great Company to…
Wine Insiders is a Great Company to deal with. Initially I had a problem with the remote location facility but Wine Insiders took care of it very quickly.
Response from Wine InsidersSep 4, 2025
Hello Gerald, Thank you for the great rating and for taking the time to share your positive feedback with us. We are pleased you are satisfied with our service and are enjoying the selections. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. We would appreciate it if you could tell your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00 am to 8:00 pm (EST), and Saturday and Sunday 10:00 am to 7:00 pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team
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Mr. NORMAN N.
Aug 30, 2025
Wine Insiders rocks!
Just called customer support with 2 shipping questions. The representative was kind, professional and competent. Both issues were resolved favorably and quickly. Excellent experience. Bonus review - I have been using Wine Insiders for years and love the wines, love the prices, love the service. FIVE STAR!
Response from Wine InsidersSep 4, 2025
Hello Norman, Thank you for taking the time to leave us such a thoughtful 5-star review! We’re thrilled to hear that our representative was able to quickly and professionally resolve your shipping questions. It’s also wonderful to know that, as a longtime customer, you continue to love our wines, prices, and service. Your loyalty means so much to us. At Wine Insiders, we believe that the only thing better than enjoying a great glass of wine is sharing it with friends. We’d love for you to spread the word. Your friends will receive $25 off their first order of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer . If you ever need any assistance in the future, please know that our team is always here to help. You can reach us at [email protected] or at (800) 615-7304. We’re available Monday–Friday 9:00am–8:00pm (EST) and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team
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Barbara D.
Aug 27, 2025
Great customer service
The WineInsiders rep I spoke to on the phone was knowledgeable, efficient and friendly. She - Eula? - answered my question quickly, confident that my situation was easily resolveable. Thank you!
Response from Wine InsidersSep 4, 2025
Hello Barbara, Thank you so much for your kind words and 5-star review! We’re delighted to hear that Eula was knowledgeable, efficient, and friendly in assisting you, and that your question was quickly and confidently resolved. We’ll be sure to share your feedback with her; it will mean a lot. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. Should you ever need any assistance with an order, we’re always here to help. Please don’t hesitate to reach us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team
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Richard K.
Aug 24, 2025
Great Customer Service
I recently placed an order in response to an email offer for Labor Day and forgot to apply the discount when checking out. I wrote and asked for help and Jennifer was so very supportive and assisted me with sorting out my errors. I was able to cancel my erroneous order and reenter one correctly and Jennifer assisted me all along the way. I am looking forward to receiving and enjoying my wine order and am especially appreciative of Jennifer's help and the outstanding customer service she provided to me. I highly recommend doing business with Wine Insiders. They are clearly a company that cares about their customers.
Response from Wine InsidersSep 4, 2025
Hello Richard, Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We’re thrilled to hear that Jennifer was able to assist you with your order and provide the support you needed. Your kind words about her outstanding customer service truly mean a lot, and we’ll be sure to pass along your appreciation to her. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. Should you ever need any assistance with your order, we’re always here to help. Please don’t hesitate to reach us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team
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VICTOR H.
Aug 20, 2025
I was concerned about the mailing…
I was concerned about the mailing address: the Lady on the line set everything right. THANK YOU V E R Y MUCH
Response from Wine InsidersSep 4, 2025
Hello Victor, Thank you so much for your 5-star review and for sharing your kind words. We’re delighted to hear that our representative was able to quickly resolve your mailing address concern and provide you with the support you needed. Your appreciation means a great deal to us. At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. Should you ever have any questions or need further assistance with an order, we are always here to help. Please don’t hesitate to reach us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team
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Lisa R.
Aug 18, 2025
I'm a long-term Wine Insiders customer…
I'm a long-term Wine Insiders customer and have never been disappointed. I appreciate the variety of wine they offer, and can always find a deal that makes the wine a great value. The promotional items such as bottle openers are good quality. I highly recommend Wine Insiders.
Response from Wine InsidersSep 4, 2025
Hello Lisa, Thank you for your wonderful 5-star review and for being a loyal Wine Insiders customer. We’re delighted to hear that you’ve consistently enjoyed the variety, value, and even the promotional items we provide. Knowing that we’ve earned your trust over the years truly means a lot to us. At Wine Insiders, we believe the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll receive a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. Should you ever have any questions or need assistance with an order, please don’t hesitate to reach us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team
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Charles H.
Aug 15, 2025
At checkout I did not get a chance to…
At checkout I did not get a chance to apply the discount code before the payment was processed. Jonel was very helpful and courteous in reviewing the order and processing a refund for the discount.
Response from Wine InsidersSep 4, 2025
Hello Charles, Thank you so much for your 5-star review and for taking the time to share your experience with us. We’re delighted to hear that Jonel was able to assist you promptly and courteously in resolving your order concern. Your feedback reassures us that our team is delivering the attentive service our customers deserve. At Wine Insiders, we know the only thing better than enjoying wine is sharing it with friends. That’s why we’d love for you to spread the word—your friends will receive $25 off their first purchase of $50+, and you’ll also receive a $25 coupon when they order. Simply click here to get started: https://wineinsiders.com/pages/refer. If you ever need help in the future, please don’t hesitate to reach out to us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team
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