Windy City Cigars Reviews | Read Customer Reviews of windycitycigars.com

Windy City CigarsReviews of windycitycigars.com

4.7277 reviews
Smoking & Tobacco
912 Donata Ct, Lake Zurich, Illinois

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Windy City Cigars

About Windy City Cigars

Windy City Cigars has proudly served cigar and tobacco enthusiasts since 2002, offering one of the most extensive selections of cigars, pipe tobacco, RYO supplies, and smoking accessories in the U.S.Our mission is simple: to provide premium quality products at competitive prices, backed by reliable service and a passion for the cigar lifestyle. Whether you’re new to cigars or a long-time aficionado, you’ll find everything you need — from exclusive cigar samplers and humidors to rolling machines, tubes, and specialty blends.Why customers choose us:✅ Extensive product selection across top brands and unique finds✅ Competitive pricing & bundle deals designed for value✅ Freshness guaranteed with careful storage and handling✅ Fast, secure shipping with order tracking✅ Customer support from a team that truly knows cigarsAt Windy City Cigars, we’re more than just an online store — we’re part of a growing community of cigar lovers who value craftsmanship, tradition, and enjoyment.We welcome your feedback as we continue to improve and deliver the best experience possible.Your trusted source for premium cigars & tobacco since 2002

Windy City Cigars (windycitycigars.com) has 277 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: windycitycigars.com
Website: windycitycigars.com
Category: Smoking & Tobacco
Location: Lake Zurich, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Windy City Cigars reviews

277 approved reviews, newest moderated first

Nathanael B.
Oct 16, 2025
Smoke supplies
Great company
Response from Windy City CigarsDec 10, 2025
Thank you so much! We appreciate the support and are glad to have you as a customer
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Judy
Oct 16, 2025
Fresh out of the bag!
Fresh out of the bag!
Response from Windy City CigarsDec 10, 2025
Thanks for the great feedback! Glad to hear everything arrived fresh and ready to enjoy. We appreciate you choosing us!
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belowaverageJOE
Oct 15, 2025
Always great product.
Always great product. Great customer service.
Response from Windy City CigarsDec 10, 2025
Thank you! We're glad to hear our customer service has made a great impression. We appreciate you choosing us!
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PATRICIA B.
Oct 15, 2025
Great Customer Service
You didn't have product in stock but was shipped in 24 hours. Thank you
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re glad we were able to restock quickly and get your order shipped within 24 hours. We appreciate your patience and your business!
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Ed
Oct 15, 2025
As first time customers we were not…
As first time customers we were not sure about the product but we received in great time with UPS and was amazed how great your product is. We are a future customer from now on!
Response from Windy City CigarsDec 10, 2025
Thank you so much for giving us a try! We’re thrilled to hear your first experience was a great one and that your order arrived quickly. We appreciate your trust and look forward to serving you again!
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Evelyn C.
Oct 15, 2025
Happy customer
I get my orders on time and my order is always right great place to order from and the person that takes my order is always nice
Response from Windy City CigarsDec 10, 2025
Thank you for the wonderful review! We’re glad to hear your orders arrive on time and exactly as expected. It’s great knowing our team is providing helpful and friendly service. We truly appreciate your support!
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Leanne J.
Oct 15, 2025
Great service, great price, speedy delivery
Excellent service!
Response from Windy City CigarsDec 10, 2025
Thank you! We’re glad to hear you’re pleased with our service. We appreciate your support!
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Drewster
Oct 15, 2025
Dissatisfied
2nd order in a row damaged. The price has gone up over 14% . Shipping charge is double what it normally would be
Response from Windy City CigarsDec 10, 2025
We’re very sorry to hear about the damaged orders and the frustration this has caused. That’s not the experience we want for our customers. Please reach out to our support team on [email protected] so we can make this right and replace any damaged items. Regarding pricing and shipping, recent carrier rate increases and supplier costs have unfortunately affected certain products, but we’re always working to keep prices as low as possible. We appreciate your feedback and the chance to improve your experience.
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