Windy City Cigars Reviews | Read Customer Reviews of windycitycigars.com

Windy City CigarsReviews of windycitycigars.com

4.7277 reviews
Smoking & Tobacco
912 Donata Ct, Lake Zurich, Illinois

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Windy City Cigars

About Windy City Cigars

Windy City Cigars has proudly served cigar and tobacco enthusiasts since 2002, offering one of the most extensive selections of cigars, pipe tobacco, RYO supplies, and smoking accessories in the U.S.Our mission is simple: to provide premium quality products at competitive prices, backed by reliable service and a passion for the cigar lifestyle. Whether you’re new to cigars or a long-time aficionado, you’ll find everything you need — from exclusive cigar samplers and humidors to rolling machines, tubes, and specialty blends.Why customers choose us:✅ Extensive product selection across top brands and unique finds✅ Competitive pricing & bundle deals designed for value✅ Freshness guaranteed with careful storage and handling✅ Fast, secure shipping with order tracking✅ Customer support from a team that truly knows cigarsAt Windy City Cigars, we’re more than just an online store — we’re part of a growing community of cigar lovers who value craftsmanship, tradition, and enjoyment.We welcome your feedback as we continue to improve and deliver the best experience possible.Your trusted source for premium cigars & tobacco since 2002

Windy City Cigars (windycitycigars.com) has 277 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: windycitycigars.com
Website: windycitycigars.com
Category: Smoking & Tobacco
Location: Lake Zurich, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 92% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Windy City Cigars reviews

277 approved reviews, newest moderated first

James
Oct 21, 2025
Shag Cut not Ribbon Cut
Product is listed as Ribbon Cut, received Shag cut. Last year same problem. I’d have no issue if it was listed as shag cut but definitely not ribbon. Otherwise great tobacco. I’ll probably start looking for a different supplier moving forward though.
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback, and we’re very sorry for the repeated issue with the cut of the tobacco. We understand how frustrating it can be when the product doesn’t match the description. We’ll share your comments with our team to ensure listings are accurate moving forward. If you’d like, please reach out to our support team so we can discuss a solution for your current order. We truly appreciate your business and hope to regain your trust.
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Olya P.
Oct 20, 2025
Great service
Great service. Good quality tobacco.
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re glad to hear you’re happy with our service and the quality of our tobacco. We truly appreciate your support!
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Wade S.
Oct 20, 2025
Great products at a good price
Great products at a good price. Found a defect in one item and they made it right.
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re glad to hear you’re happy with our products and pricing, and that we were able to quickly make things right with the defective item. We truly appreciate your support!
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Richard C.
Oct 20, 2025
Took just a few days…
Hi I ordered this and it took just three days to get my order via USPS. I really like the OHM tobacco. I already told my friend about this he is going to order also. Thanks
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re thrilled to hear your order arrived quickly and that you’re enjoying the OHM tobacco. We really appreciate you recommending us to your friend — thank you for spreading the word!
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Carlos Severiano Flores P.
Oct 20, 2025
The service is ok
The service is ok The tobbaco is not I espected aromatatic one. TKY
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback. We’re sorry to hear that the tobacco didn’t meet your expectations. If you’d like, please reach out to our support team so we can help find a product that better matches what you’re looking for. We appreciate your input and the opportunity to improve your experience.
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daniel T.
Oct 20, 2025
Always on time and what i ordered
Always on time and what i ordered. Used them for several years for tobacco and never had a problem. Excellent variety for cigars, tobacco, papers or rolling machines.
Response from Windy City CigarsDec 10, 2025
Thank you for your continued loyalty over the years! We’re thrilled to hear that your orders always arrive on time and accurate, and that you enjoy our wide variety of cigars, tobacco, papers, and rolling machines. We truly appreciate your support and look forward to serving you for many more years!
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Bryan S.
Oct 19, 2025
Good website
Good website, easy to use, promptly shipped
Response from Windy City CigarsDec 10, 2025
Thank you for the great feedback! We’re glad to hear the website was easy to use and that your order shipped promptly. We appreciate you choosing us!
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Charles
Oct 19, 2025
great service
great service
Response from Windy City CigarsDec 10, 2025
Thank you for the great feedback! We’re glad to hear you’re happy with our service and appreciate you choosing us.
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