Kerri R.
I always get great service from Windy…
I always get great service from Windy City Cigars. The only complaint I have is the high shipping costs because it can take almost 2 weeks to get an order. That’s not acceptable.

Windy City Cigars has proudly served cigar and tobacco enthusiasts since 2002, offering one of the most extensive selections of cigars, pipe tobacco, RYO supplies, and smoking accessories in the U.S.Our mission is simple: to provide premium quality products at competitive prices, backed by reliable service and a passion for the cigar lifestyle. Whether you’re new to cigars or a long-time aficionado, you’ll find everything you need — from exclusive cigar samplers and humidors to rolling machines, tubes, and specialty blends.Why customers choose us:✅ Extensive product selection across top brands and unique finds✅ Competitive pricing & bundle deals designed for value✅ Freshness guaranteed with careful storage and handling✅ Fast, secure shipping with order tracking✅ Customer support from a team that truly knows cigarsAt Windy City Cigars, we’re more than just an online store — we’re part of a growing community of cigar lovers who value craftsmanship, tradition, and enjoyment.We welcome your feedback as we continue to improve and deliver the best experience possible.Your trusted source for premium cigars & tobacco since 2002
Windy City Cigars (windycitycigars.com) has 277 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Kerri R.
I always get great service from Windy City Cigars. The only complaint I have is the high shipping costs because it can take almost 2 weeks to get an order. That’s not acceptable.
Avalon
Excellent selection and fast shipping.
Chris from Brookline M.
EVERYTHING WENT WELL , ON TIME .
Response from Windy City CigarsAug 19, 2026
Thank you for your great feedback! We’re glad to hear everything went smoothly and your order arrived on time. We truly appreciate your business and look forward to serving you again!
Sharon B.
Good service, good prices
Response from Windy City CigarsAug 19, 2026
Thank you for the great feedback! We’re glad you’re happy with our service and pricing. We truly appreciate your support and look forward to serving you again!
Arthur B.
Give customers a tracking number. I never get one like I did before.
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback. We’re sorry to hear you didn’t receive a tracking number with your recent order. Tracking information is usually provided, and we’ll look into why it wasn’t sent this time. If you contact our support team on [email protected] with your order details, we’ll be happy to provide the tracking information right away. We appreciate your business and your patience as we work to improve this process.
Colin B.
Wish you still had free delivery on over $100 spent
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We understand that free shipping on larger orders was a benefit many of our customers appreciated. While shipping costs have changed over time, we always strive to keep them as fair as possible. We truly appreciate your support and hope to continue providing you with quality products and a great shopping experience!
edward K.
GETTING TO PRICEY
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback. We understand that pricing is important, and we always strive to offer competitive rates while maintaining the quality of our products. We appreciate your support and hope to continue providing value with your future orders.
Karyn P.
Reasonable prices, great quality
Response from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re glad to hear you’re happy with our prices and product quality. We truly appreciate your support!