Windy City CigarsReviews of windycitycigars.com

Response from Windy City CigarsApr 14, 2026

Hi there, Thank you for being a loyal customer for over two years and for sharing your honest feedback — we truly appreciate it. We’re really sorry to hear about your recent experience, both with the product and the interaction with our support team. That’s not the level of service we aim to provide, and we understand how disappointing this must have been for you. Regarding your order, it is unfortunately outside our 30-day return and claim window, which limits our ability to process a replacement or formal claim. However, based on your feedback, we have gone ahead and shared this issue with the manufacturer for further review. As for the suggestion of 1 lb bags, it was intended to help avoid the compression that can sometimes occur in larger 5 lb bags, which may lead to more tobacco dust over time due to the weight. We do apologize if this recommendation or the way it was communicated came across poorly. Your feedback is very important to us, and we will be addressing the concerns around customer service internally to ensure a better experience moving forward. We truly value your support and hope you’ll consider giving us another opportunity in the future. Thank you again for bringing this to our attention.

Response from Windy City CigarsApr 1, 2026

We’re really sorry to hear that you’ve had such a frustrating experience — that’s not the level of service we aim to provide. We take feedback like this seriously and would genuinely like the chance to make things right. Could you please share a bit more about what went wrong, or reach out to our support team directly on [email protected] That way, we can look into your case and work toward a proper resolution.

Response from Windy City CigarsDec 10, 2025

Hi there, we're very sorry to hear you haven’t received your order — we understand how frustrating that is. We want to assure you that we are not a scam, and we take situations like this very seriously. Please reach out to our support team on [email protected] with your order number so we can look into the issue immediately, track your shipment, and make sure you receive your items or a proper resolution. Thank you for giving us the chance to make this right.

Response from Windy City CigarsDec 10, 2025

We’re very sorry to hear that you haven’t received your order. Please contact our support team on [email protected] with your order details so we can investigate and ensure your items are delivered promptly. We appreciate your patience and the opportunity to make this right.

Response from Windy City CigarsDec 10, 2025

Thank you for your feedback, and we’re very sorry for the repeated issue with the cut of the tobacco. We understand how frustrating it can be when the product doesn’t match the description. We’ll share your comments with our team to ensure listings are accurate moving forward. If you’d like, please reach out to our support team so we can discuss a solution for your current order. We truly appreciate your business and hope to regain your trust.

Response from Windy City CigarsDec 10, 2025

We’re very sorry to hear about the damaged orders and the frustration this has caused. That’s not the experience we want for our customers. Please reach out to our support team on [email protected] so we can make this right and replace any damaged items. Regarding pricing and shipping, recent carrier rate increases and supplier costs have unfortunately affected certain products, but we’re always working to keep prices as low as possible. We appreciate your feedback and the chance to improve your experience.

Response from Windy City CigarsDec 10, 2025

We’re very sorry to hear about the delivery issue with UPS. We understand how frustrating it is to wait all day and not receive your package. Please contact our support team on [email protected] with your order details so we can help track your shipment and work toward a resolution. We appreciate your patience and the opportunity to make this right.

Response from Windy City CigarsDec 10, 2025

Thank you for your feedback. We’re sorry to hear that your shipping experience was frustrating. While some shipping challenges are beyond our control, we’re always working to make the process as smooth and reliable as possible. We appreciate your patience and your support.