Wilson CarterReviews of wilson-carter.com

The jacket i bought looked nothing like the one in the photo, that i ordered. It also took a long time to arrive. When I asked for at refund for the £50 jacket, I was told that I'd have to pay return postage which would be £30 to £40 or i could get 10% refund or 100%store credit. I asked for store credit repeatedly but never got it. My emails were ignored. Never buy from this place it's cheap tat rubbish with zero aftercare.

The item I ordered is on TEMU ,at 1/4 of the price ....explains the long delivery times .....yet to receive the sandals, suggested a compromise on the refund ...radio silence . Recommend avoidance !!!!!

Same as everybody else. Wish I had read the reviews first. Pair of sandals delivered today and looked okay until you try to put them on. Velcro straps impossible to reach to attach where they should go. Still waiting for dress that was ordered before the shoes with not much hope that it will be wearable.

I want to share my experience as a warning to other customers who may be considering purchasing from this company. I recently ordered two pairs of shorts advertised as high‑quality items with a substantial discount. What I received was completely different from what was shown online: the colours were wrong, the fabric was incorrect, and neither item had any manufacturer labels or tags. The quality was far below what the website claimed, and certainly nowhere near the “original price” they advertised. The most concerning issue, however, is the return process. The company promotes a “full refund if you’re not completely happy,” but what they do not disclose upfront is that returns must be shipped internationally at the customer’s expense — typically $30–$50 USD per item. This makes their refund policy practically unusable and places customers at a significant disadvantage. Instead of honouring their stated policy, the company repeatedly pushed partial refunds, cashback offers, and store credit, while discouraging a legitimate return. Only after multiple attempts did they offer a resolution that did not require me to pay international shipping fees. Based on my experience, I strongly advise other consumers to exercise caution when dealing with this business. Product descriptions, pricing claims, and return policies are not clearly or honestly represented, and the process for resolving issues is far more difficult than their website suggests. I hope this helps others make an informed decision before purchasing.

If there was a minus star, I would give it; they don’t deserve one star. Do not order from this company. Quality is poor, delivery is slow, garment I ordered didn’t drape/look like on the website. And the refund policy - if you could call it that - is ridiculous. You can either pay $40-$50 to courier the items back to China (which is basically the same price as the garment again); or they offer a 15% refund ie a whole £6.70 on a £44 dress thus ‘saving you the hassle’ of returning the item. What is even more ridiculous is that they offer to send you a replacement dress without having to return the original?? This is a scandal and they should not be trading.

I bought a dress to wear for a friend wedding, I started planning early so had plenty of time. Delivery took 2 weeks and 3 day when the dress arrived cheap quality fabric, thread loose all over, smelling and do not fit. I emailed and they refused return and said I will have to return to original country which is China. This company is a scam do not buy from them they are not better than Temu or shine.

Ordered pair of shorts men’s large 34inch waist picture and description looked promising. Delivery not particularly quick but loads of emails saying in transit. Item received and the product in the packs only resemblance to what I thought was ordering is the colour, thin and probably has a waist of 28 inches so wrong size as well. No worries the site states simple and easy return except no return details on the site other than send them an email and they will get back to you in 24 hours. 4 days later still waiting for an email response but still receiving their email marketing. Don’t waste your time or money people dealing with this company is an absolute waste of both. I’ll probably give them to a charity shop might do a child a good deal before they fall apart

The "guaranteed 30 day refund" is untrue. The clothes I received were too big so I asked to return for a refund which is "simple and stress free" according to the website - it is anything but! The website suggests they are London based but a refund involved international shipping so that is clearly untrue. I was eventually offered 40% refund and keep clothes that don't fit! Avoid this company like the plague!