Wilson CarterReviews of wilson-carter.com

polite but SCAM, horrible synthetics, no return

If I could give zero stars I would. Placed an order for 3 dresses in size 8/10 (S), got them, tried on and found them too big. I emailed their customer service team explaining the problem and asked for a refund. They attempted to resolve the issue by offering to send replacements free of charge in the size I needed so as to not incur the return shipping fees of $30-$50 per item ??!!! So I had a look on their website and they do not have a smaller size than 8/10(S). I explained as they do not have a suitable replacement option I'd like a refund. They got back to me suggesting I choose another style that better suits my size and fit. I will not be going back and forth with this, have asked twice for a refund and will not be paying the extortionate shipping fees to post it back to them. Have raised a chargeback with my card issuer.

Scam site. Says it’s London. Based in China. Very poor quality items only vaguely similar to products in photo. Refuse to take responsibility for returns. AI based communications. Excuse after excuse. Have had to ask bank to handle refund. DO NOT BUY FROM THEM. I note they already have a new online shop with same product photos and a new company name….

Do not use I used this company unfortunately without checking them out - I think it is a scam - no order was received- and there was no response when I asked for my money back - do not use

The Maurice every day trousers delivered to me do not match the photos, description and specifications ( cotton/ polyester blend) on the website. They are made of poor quality 100% polyester with a non matching stitching at the waist and look and feel cheap. I requested a returns address but the company has repeatedly declined to provide one. They have offered for me to keep the purchase and a) send a different product at no extra cost or b) receive a maximum 30% refund neither of which would satisfy me, but haven’t supplied a returns address. They say the cost to me to return the item would be almost as much as the value of the purchase, and the process very complicated. I am very dissatisfied and would not recommend others to buy from this company.

What an awful company. I am kicking myself I fell for their advertising tricks and did not read the reviews first. The dress I received was awful with no shape and the material was so synthetic and cheaply made. It was advertised as originally £140 reduced to £40. I wouldn't even pay a £1 for it. I have requested a return as their site offered an easy return policy but now they're fobbing me off. They have offered another size if I send another £10 for postage and I can keep original dress for free. I refused that and now they're saying I can either have a further dress in a different size for no extra cost or return and have a refund but it will cost me between £30 to £50 in shipping. I am about to report to my bank under the charge back scheme for good not as described. DO NOT ORDER FROM THIS COMPANY

Very poor quality items and seems impossible to return. No returns info on the website - you have to email them but they do not respond. A really bad experience ….. BEWARE! I have to accept I’ve been scammed!

Didn’t want to give ANY stars! This company sounded and looked good. Item took ages to arrive and was completely mis-represented in the advert. Appalling, cheap fabric, wrong sizing and devoid of any care or sizing labels. Advert offers return for full refund, but then say one will incur customs charges so refund not a good idea. When I raised a dispute with my card company, they re paid the charge immediately, to avoid a dispute!!