Wilson CarterReviews of wilson-carter.com

I am ashamed to say that I have been caught out by this company who claim to be London based. I made an order before seeing the reviews. Within minutes I cancelled the order. The company would not respond to emails or through their Facebook page and when I finally got an answer they said it was not possible to cancel, but I could add to the order! Despite numerous emails this company have refused to cancel my order. Just a warning to anyone who might think of buying from them - DON"T. I hope people will report them wherever they can. I wish we had minus stars on this site.

This Company have "London" under their heading so you would assume goods come from London but you would be very wrong. They come from China - take an absolute age to get to you and are not as acceptable as the pictures would suggest. They say returns accepted but you have to request a label and then you get response offering 3 options, 1 return at a cost of $50-60, pick something else for free (you will keep what you were originally sent) or take 15% off price and still keep what you were sent. Had I known the items were coming from China I would not have ordered since I am aware of the total hassle getting the items and then attempting to return them because the quality/fit is so poor. I would tell everyone to steer clear of this site - sheep in wolves clothing.

Shame there isn’t a zero. Like everyone else wish I had read the reviews! Same things on this website as SHEIN but at quadruple the price. SHEIN are great at the price but this company are scammers. Ordered a jacket took 2 weeks to come even though they advertise quick delivery. Easy returns - NO they want $50 to return. Offered me 20% of my next order NO then they offered to choose an item for the same amount. Left me no option! Don’t go through the ordering process they say just send an email, no reply! Why dosent that surprise me. Please avoid this company at all costs. They should be closed down

I’ve order a pair of shoes that did not fit and wanted to return them. Despite the ‘Easy Returns’ policy stated, I was first informed I could only get another replacement pair If I sent another £10. When I pushed further saying I wanted to return them, I was told of £40-50 courier charge needed to send them back. Not exactly ‘Easy’ to return or receive a refund.

Dreadful company. Definitely not located in London. I received the wrong size of item, the quality was not good either. When I emailed for a refund they wanted 10 different photographs. I was then offered a replacement or a return with a fee of "$30-$50". Do not use this company. Use Temu or Shein if you want poor quality and long delivery times.

This is absolutely a zero star review. I ordered this dress from wilson and carter and few minutes later, I sent a message for cancellation of the order. They sent me a message after 24 hours to say they could not cancel the order and the only option was to exchange it for something else from their shop. I was practically forced to get something i didnt want or keep the order which i also didnt want. Please avoid this company. They are a fraud.

These people are a scam. Will charge you 40-50 dollars for returns. Clothing of bad quality. Claim to be London based - even in emails but are not based in London. DO NOT PURCHASE ANYTHING.

WARNING Wilson & Carter are a Big scam and con!!! They make out they’re a London based company but the fact is everything is from China - hence the long delivery time and poor quality fabric, a silky shiny material and everything is ill fitting . The clothing is nothing like they depict in the photos. Returns are impossible. I wish I’d checked the company before stupidly placing two separate orders, spending over £200. They offered 15% refund if I keep my items saying the cost of returning items is high! But now they just ignore my emails. It’s very stressful and upsetting and I am going to just have to write off seeing any refund. Please don’t fall into the trap I have - Wilson & Carter are very clever to make you think they offer UK quality clothing, but unfortunately it’s quite the reverse. The false claim that returns are easy is a lie!!!