Wills.ComEstate planning and settling services. wills.com is a platform that allows anyone to create, sign, and store their last will and testament online
Wills.Com (wills.com) has 32 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingLegal Service Providers · Orange, California
Excellent
Legal Service Providers · Canoga Park, California
Excellent
Legal Service Providers · Simi Valley, California
Excellent
Legal Service Providers · Beverly Hills, California
Excellent
32 approved reviews, newest moderated first
Brock Z.
Have issues editing details and haven’t heard back from support so it’s pretty crappy right now. Paid money for no functional will, you know?
Response from Wills.ComJul 6, 2023
Hi There, I've been trying to contact you. Cannot find an account associated with your name in our database. Please send me an email at [email protected] and we will resolve this issue asap. thank you
customer
It was easy to complete the simple will for my state, but I had questions about how to edit the document and how to make changes that were not identified in the drop-down boxes.After three days, I have received no reply.
Response from Wills.ComApr 24, 2024
Hello, Thank you for reaching out and for using Wills.com. We apologize if there has been any confusion or delay in our communication. We did send a response, which may have landed in your spam folder. Please check there, and don't hesitate to reach out again if you need further assistance. We want to remind you that your purchase includes lifetime access to make free changes to your will—you can log in at any time to edit or even create a new will. This feature ensures that your estate plan can evolve alongside your life’s changes. If you have any more questions or need assistance, please feel free to contact us directly at [email protected]. We're here to help ensure that managing your estate plan is as straightforward and hassle-free as possible. Best regards, The Wills.com Team
customer
I have contacted you and have no response, called and told number is not in service? Very disappointed. Nicole Taliaferro
Response from Wills.ComApr 24, 2024
Hello Nicole, Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We aim to respond to all emails within 12 hours, so it's possible our reply could have ended up in your spam folder. Please check there for any missed communications from us. To ensure we resolve your concerns promptly, could you please provide us with your phone number? We would like to give you a call back and assist you directly. Thank you for your patience and understanding. We're committed to improving your experience and addressing your needs. Best regards, The Wills.com Team
Karen P.
The process was easy and an efficient way to start the process of making a will. I like that I can update whenever or if I need to do so. Additionally, I thought the price was reasonable. Both my parents died without a will, and it was not pretty. I promised myself that I would not follow suit. I've already made financial assurances; this will is the last thing, I needed to do to address property and other bequests.
Response from Wills.ComApr 24, 2024
Thank you for sharing your experience with us! We're glad to hear you found the process straightforward and efficient. It's wonderful that you appreciate the flexibility to update your will as needed—a crucial feature given how life can change. We're sorry to hear about the challenges you faced with your parents' estates, but it's commendable that you've taken thoughtful steps to ensure your own affairs are in order. Your proactive approach sets a great example, and we're here to support you every step of the way. Thank you for choosing Wills.com to help secure your legacy.
Juana
It was quick and easy. I'm glad to get this done
Response from Wills.ComApr 24, 2024
Thank you for your positive feedback! We're thrilled to hear that you found the process quick and easy. It's great to know you're satisfied with getting this important task completed swiftly. If there's anything more we can do to assist you or enhance your experience, please don't hesitate to reach out. Thanks for choosing Wills.com!
Brian S.
Excellent! Customer service manager Vincent was very responsive to my situation. I had omitted a couple of things and needed to re-access. He went out of his way and walked me through the process. Service is very fairly priced with an excellent template.
Response from Wills.ComApr 24, 2024
Thank you for sharing such a positive experience! It's rewarding to hear that Vincent was able to assist you effectively and enhance your experience with our service. We're committed to offering not only fair pricing but also a seamless process. Remember, our team is always here to support you with any future needs or updates. Thanks again for choosing Wills.com!
E and T.
Easy to navigate.
Response from Wills.ComApr 24, 2024
Thank you for your review! We're glad you found our platform easy to navigate. We strive to make estate planning as straightforward and accessible as possible. If you need any further assistance or have suggestions on how we can improve, please feel free to reach out. Your feedback is invaluable to us!
PatN
Very straight forward instructions and process.
Response from Wills.ComApr 24, 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our instructions and process straightforward. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! The Wills.com Team