Chris H.
The good and bad
I found the color chart hard to use compared to ones I have previous used The quality of the wig was good but too much hair for me.
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Chris H.
I found the color chart hard to use compared to ones I have previous used The quality of the wig was good but too much hair for me.
Wendy S.
While the wig I ordered did not work out due to the color being too warm for me, returning the wig was an easy process. I will definitely be ordering again in the future.
Padma S.
I wish the hairpiece had clips attached to it.
Skinner
I Love my “Wig Secure Band” I feel safe and secure when I go out with my friends knowing that my wig won’t fall off my head. Thank u “Wig.com”
RachaelLynn
After careful consideration, I purchased 2 toppers by Jon Renau. I selected two different styles and coverages with the intent of only keeping one that looked best. After trying on both, I chose and sent one back. To my complete shock, they did not refund the money. I careful put it back in the box as requested, with tags in tack. I was informed it was out of the 2 week window. I said it was ridiculous and unethical to expect people be under that strict of time restrictions, especially because they can restock my item with no problem. I had to pursue them to send the item back,(because I paid for it.). They lost a customer for life. People who need wigs often are going through medical issues or after a baby and dealing with hair loss. What a shameful, shameful way to treat people who spend money in your company. A similar online company has a 45 day return policy.( I checked because I felt scammed). Needless, to say now I have a topper that is expensive that I can’t wear. Shame on this company and their unethical practices.
Response from Wigs.com – The Wig Experts™Jan 2, 2020
We apologize for your experience and that we weren't able to accept your return. We allow 14 days because typically if a client receives a piece and know after trying on that it doesn't work they then would return it. Allowing a longer return time more often can lead to client's keeping and wearing a piece and then returning. The pieces we sell are factory fresh from the manufacturer therefore we don't sell "used" or worn pieces. We appreciate your feedback and again are sorry we weren't able to accept the piece back.
Kim H.
I ordered a topper and was not aware I could not return if I didn’t like or wasn’t happy with the color. You are not very forthcoming with that information nor transparent.
Response from Wigs.com – The Wig Experts™Dec 31, 2019
We apologize for any confusion. You can return as long as the item is in original condition and returned within 14 days from when shipped. Our records indicate today would be your last day to return. If you are needing assistance returning please call our customer service reps at 1-800-581-2001 to assist you. We hope this helps resolve the issue.
K. G.
Love the feel of this wig and how light it is to wear. The color is perfect. Nice to get quick delivery :)
Lesia B.
Color not what I thought it would be, otherwise good service. Will be returning wig.