Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Jun 2, 2020

We are very sorry to hear you weren't satisfied with the new ponytail you ordered and received and for the condition you received it in. We have made note of this therefore once we receive the return we will inspect and if found defective or that it has issues we will refund you in full. We also apologize for the website having two of the colors labeled the same we are getting that corrected. We have received that first ponytail back and are processing your refund. We will refund you in full for that piece. We appreciate your feedback and hope you give us another chance at hoping you find the right piece for you.

Response from Wigs.com – The Wig Experts™Jun 2, 2020

We are sorry that you weren't satisfied with the shipping, duties & taxes. Our shipping rates are listed when you check out. Duties and taxes are owed to the country of your origin for shipping international. When you check out we also notify you of that. We are working on making our site better so that when our international clients checkout they will know the amount the duties/taxes will be ahead of time and would pay for it at that time. We appreciate your feedback and do apologize again for your experience.

Response from Wigs.com – The Wig Experts™Jun 1, 2020

We apologize for any delay. Our records indicate we received the items back on 05/28, inspected on 05/29. Once the items are received and inspected we ask that you allow 3-5 business days to see your refund reflected. You will receive an email today or tomorrow latest notifying you that the refund has been completed. We appreciate your patience and feedback.