J. M.
great options to choose from
great options to choose from, great prices and fast delivery
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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J. M.
great options to choose from, great prices and fast delivery
Delores C.
Love my new wig! Service was wonderful! When I called with questions Antonio was the best! She knew all the answers and spent time with me!
Barbara L.
I have been buying this wig since 2004.This is a good company to shop.
Mindy M.
THIS COMPANY HAS UNTRUSTWORTHY VALUES AND ETHICS-BEWARE!!! This is the first time I reached out for help about my thinning hair. Anyone who has this problem knows how discouraging it is. BUT DON'T LOOK TO WIGS.COM TO HELP YOU. It does not value it's customer regardless of your situation. As I sit exhausted from dealing with this, it makes me wonder if they even tell the truth about the hair pieces that they are advertising and selling. After purchasing a very expensive $600.00 hairpiece, they would not return nor credit my account because I was over the return date. Any reason for this. Have you heard of Covid-19 and shelter in place? That's what happened to me, and regardless, they used that crisis to keep my money. I purchased a hairpiece from this company thru my hairdresser, Immediately after the hairpiece arrived, the shelter in place hit in California due to Covid-19, I was in another city working as an Essential Medical Worker, I was able to get the hairpiece, but there was no way to get to my hairdresser to deal with this "hairpiece" and determine if it worked. She was 100% closed and still is 3 months later. Due to my job, it was less than #1 on my mind at the time. When I called to explain this to Kerry Smith, supervisor, she coldly said "There is nothing we can do, you cannot have a refund of your $600.00 nor can you return it". (although they'd told my hairdresser that they'd take it back, and give me credit, and then they changed their mind!) Who decides TO PROFIT SO GROSSLY during a national crisis especially on the back of someone who is already working high risk and after carefully explaining my circumstance? This is DISGRACEFUL. I have worked as a medical provider for over 30 years, and never have I treated someone with such DISRESPECT let alone during a Worldwide healthcare crisis. It made me wonder if this is one of the companies who took governmental PPP funding and kept it for themself when they didn't need it? I wonder if this is a company who profits off of alopecia and other painful female issues but never donates to charity or any women's causes? If they want to keep my $600, at least I'd like to know that they donate that sum to a charitable organization. But I wouldn't hold my breath because I did not experience one bit of grace or compassion from this company run by Carliz Teague, CEO out of Dallas. She should be ASHAMED to treat another woman this way and to send this calculated impudence down the ranks. I already feel ashamed to have this hair problem, it's the first time that I bravely tried to solve this painful situation for hair loss, and now I feel ashamed to have turned to this disreputable company for help, I feel tricked that I was taken by a company who treats all problems the same, worldwide epidemic or not. Again, their response was SHAMEFUL and I RECOMMEND GOING ANYWHERE ELSE but DO NOT TRUST this company.
Response from Wigs.com – The Wig Experts™Jun 9, 2020
We are very sorry for your experience and that you weren't able to return. We did make exceptions on extending our return time frame (to an extent) unfortunately this was quite far outside the allowable time to return. We do understand that due to the Covid there were stay at home orders and clients wouldn't be able to return things within our normal return time frame of 14 days. We understand your frustration and wish you had reached out sooner so that we could have made any recommendations or let you know our return time frame can only be extended so far. We do have our return policy on our website and on the packing slip which is also the form you would use for a return. These pieces don't have any warranty and only last for a certain period of time (depending on wear and care) as well as after 3 months we don't know if the piece is in original condition. Again we apologize that we weren't able to accept this return.
Donald T.
I bought the Daring wig by him. I love it!! Noone can tell that it's a wig!! Will buy more from wigs.com FOR SURE!! "I AM VERY HAPPY with MY PURCHASE!!"
MARIA B.
Had several conversations with customer service and they were very helpful so I could pick out the right wig and color. I received it in a very short time considering I did not pay for expedited shipping. I love the wig and am overall extremely pleased! I've already purchased another one from wigs.com and they will be my go to for future wig purchases.
Jimmi L.
Love my piece I even ordered a second one as a back up!
Silvia
My package was held up at customs for several days without a notification from UPS to me . I had to pay 60 Canadian Dollars to get the shipment cleared . Neither was I advised at purchase that international duties would be due, nor that the duties would be that significant!
Response from Wigs.com – The Wig Experts™Jun 5, 2020
We are sorry that UPS didn't notify you that your parcel/shipment was ready for delivery. We do notify clients when checking out about there being duties/taxes owed to your country we are shipping to. It would have notified you in red. Again, we apologize for any inconvenience and do appreciate your feedback.