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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
wigs.com
Website
wigs.com
Category
Wellness & Spa
Location
Addison, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My wig was lost for a few days & went to Oregon twice instead of southern CA. Luckily I was in no hurry to get it.
The wig was perfect out of the box.
I feel needs a little trim & will have a beautician take care of that.
I will be ordering this wig again.
Response from Wigs.com – The Wig Experts™May 5, 2026
Geraldine,
We appreciate your review! We are so glad the wig was perfect despite the shipping issues. We value your intention to order again and hope your next experience is seamless.
CA
Christina A.
Quality is excellent and delivery was…
Quality is excellent and delivery was very quick
Response from Wigs.com – The Wig Experts™May 5, 2026
Christina,
We're happy to hear that you found the quality excellent, and the delivery quick. Thank you for your positive feedback; we appreciate it.
LE
Lenore
I have to return it tomorrow -
I have to return it tomorrow -
Response from Wigs.com – The Wig Experts™May 5, 2026
Lenore,
We’re sorry to hear the wig didn’t meet your expectations, especially with your return timeline coming up so quickly.
If you’re able, we encourage you to reach out to us before completing the return. Our team can assist right away, whether it’s confirming return details, offering quick styling guidance, or helping you find a better match in color and style. We’re available by phone, email, or even Zoom for more personalized support.
We’d really appreciate the chance to make this right for you.
AN
Ann N.
Fantastic online wig company!
Customer service is wonderful. Extremely fast delivery for my beautiful wig!
Response from Wigs.com – The Wig Experts™May 5, 2026
Ann Neal,
We are delighted to hear about the wonderful customer service and the extremely fast delivery of your beautiful wig! Thanks for your feedback.
CT
Christine T.
Not as advertised or expected.
My experience, not a review you want to advertise.
I buy wigs because I am balding with very fine hair. I also buy wigs because I do not ever want to style my own hair again. The wig I ordered was very beautiful and styled just the way I liked-- but only on the internet. When it arrived, the sides were completely flat and the whole look was something I never would have knowingly ordered. It looked unfinished and unstyled. It would need products applied to make it look like your picture. It is synthetic and if you expected me to style it myself to make it look like what I ordered, that should have been stated before my order was placed. You could have provided the wig products names to safely use and how to use them. My entire reason for wearing wigs and wanting to try your company has been very unsatisfactory and disappointing. I did not have the time or interest in struggling with a return. The customer should not have to try to fix your mistakes The other issue is that it is impossible to choose a color from the microscopic samples shown on the order page. Providing numbers on colors and descriptions and jamming all the swatches side by side are completely useless--it is very difficult to even imagine what a wig company will ultimately send. The wig could instead be advertised with a model wearing it with color name and number, and describing clearly what is in that color. Then, another model, or the same one, with a different color number and description wearing the same wig. I do not understand how this could not be done. This is false advertising and leaves the customer discouraged, and not confident that what they chose for a color and what arrives is ever going to match what they intended. Even Kohls website clothing has a dot for each item color available, which the customer clicks on, and the dress or whatever is being purchased, instantly changes to the customer's second choice of color. There is then no doubt, as the customer choice is always easily seen in the clothing item but then also in a new, different color click.
When wig colors are seen one at a time without the confusing impossible tiny samples side by side all together, the choice by the customer and the pick by your employees, would then be the perfect match. Now I have a wig I cannot use and have to start my search all over again. Buying a wig online should not be so difficult.
Response from Wigs.com – The Wig Experts™May 5, 2026
Christine,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.
The photos shown on our website feature wigs that have been professionally styled for presentation, which can result in a different appearance right out of the box. We do offer a range of recommended products on our site, along with detailed guidance on how and when to use them to achieve the look shown. That said, we understand your expectation was for a ready-to-wear style, and we’re sorry this was not made clearer upfront.
We also want to make sure you know that support is readily available. Our team includes live agents who can assist by phone, email, or even a Zoom consultation to walk through styling, product use, or color selection in a more personalized way.
We would genuinely like the opportunity to help resolve this for you. Please reach out to us directly so we can better assist and find a solution that works for you.
SS
Saavanna S.
The wigs I chose are perfect!
The wigs I chose, both by Ellen Wille, Sound and Girl Mono are beautiful, and they both shipped the next day after my order. Both wigs are as described and good quality. I'm very pleased!
Response from Wigs.com – The Wig Experts™May 1, 2026
Saavanna S,
We're happy to hear that you find the Ellen Wille wigs beautiful and of good quality! We're glad the wigs matched their descriptions and that you're pleased with your purchase and our fast shipping.
BA
Barbara A B.
The wig is as advertised
The wig is as advertised. It looks very nice and I’m happy with it.
Response from Wigs.com – The Wig Experts™May 1, 2026
Barbara,
We're happy to hear that you are pleased with the wig and its appearance. Thank you for sharing your positive experience with us!
MS
Mary S.
Fast delivery, really cute wig
Fast delivery, beautifully packaged, easy to put on and adjust, and while I may not look like my normal self (kick rocks, cancer) I look like a normal person with cute hair when I wear it! The color and part look natural and beautiful, too! Whew! It’ll be a while before I have waist length silver hair, but until it grows back, I can feel good about myself in the Austen,
Response from Wigs.com – The Wig Experts™May 1, 2026
Mary,
We're so happy to hear that you had a wonderful experience! It's fantastic that the packaging and adjustments were easy for you. We're glad you feel confident and beautiful in Austen. Thank you for sharing your kind words!