Mary S.
Loved the wigs, but had to return!
Loved the wigs, great quality. However, not my style. Returned and waiting fir credit to appear on my account before making a new choice. Taking quite a bit of time.
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mary S.
Loved the wigs, great quality. However, not my style. Returned and waiting fir credit to appear on my account before making a new choice. Taking quite a bit of time.
Mayra E.
Cute and simple. I liked it
Maria E.
Loved them really good quality
Andrea S.
The color of the wig online was completely different from the actual color. I never would have ordered that color.
Response from Wigs.com – The Wig Experts™Mar 9, 2021
We appreciate your feedback and are sorry to hear the color was not correct. Please know you do have the option to return the piece which you can do online or our representatives are also happy to assist you with. Our experts can also go over color with you so that we can find the best color match for you! Our Client Care Manager also left you a voicemail to assist you with this issue. Thank you for your understanding.
Cheryl K.
The experience has been a nightmare for me. You solicit Canadian business. But you don't take time to find out how to properly ship to Canada. You fill out at customs form (takes about 3 min) attach it and mail your parcel. Then your Cdn customer receives it with no extra charge. Instead you ship UPS, designate them as your customs broker. They slap on hefty $$$ and customer receives your parcel with $55 C.O.D charges from UPS for customs charges. . Not only is it outrageous, but it is no way to promote business in Canada. Who is going to order from you again after that experience?? Updated Review --The company was very good in responding, and gave me a full refund including the $35 shipping charge they billed me. They phoned from U.S. and apologized. I thank them for that. But the nightmare just came back. UPS is billing for the declined $55 COD. They've set up an account for me with a wrong date of Mar 2. I just received the bill today on the 25th. It is due Mar 16th and they are going to charge me interest!! I've written to them, explained the circumstances, told them it was a COD I declined. I've told them I'm quite willing to go to small claims court and let a judge decide if the charge is valid. Will they pay any attention to to my letter?? I don't know. These type of faulty charges tend to go and on. Right now I feel like this is NEVER going to be over.
Response from Wigs.com – The Wig Experts™Mar 9, 2021
We truly apologize for your experience with us and the shipping process. We are making changes (very soon) to improve the purchasing and shipping process for our international and Canadian clients. Our Client Care Manager left you a voicemail apologizing and explaining how we are going to proceed with your refund. We appreciate your patience and understanding.
Patricia S.
Would like to see a much larger color chart. My wig is ok but color, not nearly as dark as the sample. Other sites show a full wig color from all directions & that is amazingly accurate. Can also see the rooted colors better that way or any streaks.
Mary B.
I did like the wig, but felt it was too young for me and the color was not right for my skin tone. It was super easy to return and I received my credit in days. I will purchase another style. This was my second wig that I had purchased from them.
Mary M.
Return process was hassle free Prices are competitive