Sharon
Sophia was very nice and helpful
Sophia was very nice and helpful. Great experience.
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sharon
Sophia was very nice and helpful. Great experience.
Terrible W.
I already answered a survey like this, but the reason I am giving you only one star is because the color advertised on the website was a completely different color than what I received. I will never recommend your website to anyone. I am more than disappointed. It is also ridiculous that I have to pay shipping back to a company who falsely advertised at my cost.
Response from Wigs.com – The Wig Experts™Aug 18, 2021
We are so sorry to hear that you did not receive the color you expected and had to return your order. We understand shopping for color online can be difficult. While we do our best to provide the most accurate images, videos, and color descriptions online; unfortunately images may vary from screen to screen based on brightness settings, resolution, and the type of devise being used to view our site. We are very sorry you were not fully satisfied and would love the opportunity to make this right for you. While images and color swatches are intended to give you a good idea of colors our specialists have a number of different methods we can use to help you find the perfect color, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love the chance to help you find your ideal color match. -The Wig Experts
Karin
I've been a customer of Wigs.com for more than 12 years and have been completely satisfied with their customer service, the quality of the wigs I have purchased, and the quick response time for any return of a wig that I didn't like when it arrived. I am confident about my purchases, even when I want to try something new as the return process is easy and efficient.
Jennifer W.
I love this wig! The service, delivery time and quality of the product are all A+++
Susan Y.
Quick Delivery. I recieved my selections quickly. Kept what worked and returning the others was a very easy process. I agonized over my decisions- had I known it was so easy to return what did not work I would have purchased sooner.
Arlene S.
COLOR RING IS A must have; it takes the guess work out of which color is best for you.
Joanne R.
The color was not what I expected. Too red and way to shinny. Looked fake.
Response from Wigs.com – The Wig Experts™Aug 16, 2021
Hi Joanne, Thank you for taking the time to provide us with your feedback and speaking with us today. Our Wig Experts have a number of different methods we can use to help you find the perfect style and color, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love the chance to help you find your perfect color. Please do not hesitate to reach out when you are ready to try again! Thank you, The Wig Experts
for your O.
The color I ordered was blonde and the hairpiece I received was a chestnut brown, when I replied to an email sent to ask me what I thought, I explained this, but received no reply, I will have to try and bleach it to match my hair color, too much hassle to return a $30 purchase. However I received a very nice call and email offering help with a return or other compensation such as discounts, so I felt they were helpful in trying to remedy the situation. It could very well be that the color displayed online was not true its actual color, so the mistake may have been a result of that.
Response from Wigs.com – The Wig Experts™Aug 16, 2021
Hello Linda, We are so sorry to hear this color was not a good match for you. To better assist you, we did attempt to reach you by phone. We would love the chance to help you find your ideal color match. Our Experts have a number of methods we can use to help you, including a free virtual face-to-face consultation. Feel free to return our call at 1-800-581-2001 or book a virtual consultation in the link located at the bottom of Wigs.com. We would love to help you! Respectfully, The Wig Experts