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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customerJZ
Super easy site to navigate, fast shipping will for sure use again!
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hi Julie! Thank you so much for choosing Wigs.com to serve you and for taking the time to leave this review. Please do not hesitate to contact us if you have ever need assistance or have any questions. Have a wonderful day! Thank You, The Wig Experts
Eva
I love this company!
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hi Eva, Thank you so much!! Warmest Regards, The Wig Experts
Jay Dee W.
I was not happy with my recent purchase. The part & top of the topper was a hot mess. There was 1"-2" single hairs sticking up all over the top. Looking like a porcupine...just awful. I've returned it. I have another purchase that I got awhile ago that I was totally happy with...but this most recent purchase has me very apprehensive to purchase again 😢
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hi Jay Dee, We are so sorry to hear this order was not the quality you had expected. We would love to help you find a more suitable match for you. In order to better assist you, we did attempt to reach you by phone. Please don't give us! If you would like to call us directly for help or book a free virtual consultation we would love to help! We may also recommend to avoid "basic caps" as these do feature permatease which are those short hairs you had mentioned. We are here for you and please do not hesitate to reach out with any questions and are happy to help guide you through this journey. Warmest Regards, The Wig Experts
Catherine
The lady answering the telephone was very accommodating, and answered all my questions. We were able to place a new order and print a return label to complete the transaction in a short period of time. Am pleased with my purchase. Thank you!
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hello Catherine, Thank you so much for your lovely review. We are so happy that we were able to help you through placing your order and returning. We are here and happy to answer any questions you may have. We hope you will allow us to continue to serve and support you through your journey. Thank You, The Wig Experts
Anonymous
Beautiful hand tied wig. Ordered in R6, rich dark brown, conveys youthfulness and pizazz. The hair is silky smooth.
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hello, So glad to hear you are loving your new hair! Thank you for taking the time to leave us your feedback and we hope you will allow us to continue to serve you. Have a wonderful day! Thank You, The Wig Experts
Kimberly
I purchased 2 items. A smokey rose pink wig and a clip in pony tail. The wig was no where NEAR pink. It was white all the way through. Not even close to what showed on-line. Then there was the pony tail that was such a small amount of hair, that it only had a flimsy 1 1/2" claw clip. Neither was anywhere near worth the money. Shipping to me was quick, but I returned (they received) the items back over 2 weeks ago and I am still waiting for my refund. I was SO disappointed as I was really looking forward to that wig. So Sad.
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hello Kimberly, We are so sorry that the color was not as you had expected. We would be more than happy to assist you with finding your perfect style and color if you would like to call us directly at 1-800-581-2001 or book a free virtual consultation. Per your UPS return tracking is appears we received your return February 25th and your refund was issued today February 28th. Generally returns may take 5-7 business days to process once your return is received. We regret that you were unhappy with your order but we are here for you and would love to help you achieve your hair goals for you next order. Respectfully, The Wig Experts
Karen Y.
I have received my order of 2 Raquel Welch wigs from USA to Brunei Darussalam in less than a week! Bravo! A big TQ to Wig.Com for the excellent customer service and prompt delivery. I have received a lot of compliments for the beautiful wigs . I have recommended your website to my church members sisters . Will definitely re- order from you for my future wigs purchases . Appreciate all your kind assistance Aryana. Best Regards, Karen Yeem.
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hello Karen, Thank you so much for your kind words of support of Aryana. She certainly is a wonderful asset to our team and we are glad to hear she was able to help you. We love hearing that we were able to provide you with such a positive experience. We hope to always have you as a client and thank you for referring us to your friends! Have A Wonderful Day, The Wig Experts
No N.
Wigs.com is a quality, trustworthy company. I am experiencing post Covid hair loss, which has been difficult, and needed to find a wig that looks natural while my natural hair returns. I ordered multiple pieces in various colors/ styles as well as hair care products. I was able to carefully try the wigs on at home for best fit... Ended up keeping 5 of them! So far, I am very happy with them. The items I returned were quickly processed and refunded. Highly recommend, and will order from the company again!
Response from Wigs.com – The Wig Experts™Feb 28, 2022
Hello Veronica, We understand how hard shopping online can be, especially when trying to find your perfect hair. That's why we offer the virtual consultations, phone help from our experts, and a hassle free return policy. We are so glad to hear we were able to make this whole experience a bit easier for you. Please do not hesitate to reach out if there is anything you need or if there is anything we can do to further support you. Warmest Regards, The Wig Experts
