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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Loraine F.
I love my new wig. It arrived in just a few days.
Response from Wigs.com – The Wig Experts™Mar 14, 2022
Hi Loraine! So happy to hear you love your new look and that you received your order so quickly! Please let us know if you have any questions or would like to book a free virtual try on consultation with us. Thank You, The Wig Experts
Jean H.
Love my new wigs. Color very realistic and flattering.
Response from Wigs.com – The Wig Experts™Mar 11, 2022
Hi Jean! So happy to hear you are loving your new color and style. We hope you feel fabulous! Thank You, The Wig Experts
Donita
Your products are 1st class, in all ways. I have loved every wig I have purchased from you. You are good to do business with.
Response from Wigs.com – The Wig Experts™Mar 11, 2022
Hello Donita, Thank you so much. We love serving you and appreciate you choosing us to shop with. We are always here to support you! Take Care, The Wig Experts
Terri S.
Had to return not the right color for my hair shade. Requesting refund. Sent back last week.
Response from Wigs.com – The Wig Experts™Mar 11, 2022
Hi Terri, It looks like we received your return as of March 8th. Please allow 5-7 business days from this date to process your return and refund. In the meantime, we would love to help you find the right shade. Please give us a call or book a free virtual consultation. We would love to help! Best Regards, The Wig Experts
Carolyn P.
service is awesome, products high quality and true as possible to descriptions
Response from Wigs.com – The Wig Experts™Mar 11, 2022
Hi Carolyn! Thank you so much for your support and lovely review. We are so happy that you chose us to serve you. Take Care, The Wig Experts
Ruth T.
I’ve been a regular customer for a long time and have ordered the Alessandra wig multiple times. This last one arrived with odd waves that made the hair fall into my face so I had to return it, and now that the sale has ended I won’t be reordering. Instead I kept another wig that came with the order, Skylar, but it has a weird blob of dark hair on the hairline so I’m not entirely satisfied with that one, either. Very disappointing! I don’t think I should be charged for return postage on Alessandra since it arrived defective! I hope wigs.com will assist as their customer service has always been exemplary.
Response from Wigs.com – The Wig Experts™Mar 11, 2022
Hi Ruth, We are so sorry to hear you were not happy with your most recent purchase of the Alessandra. In order to better help you with this, we did attempt to reach you by phone. We do inspect all returns and we are always happy to waive shipping if an item is defective. We want to make this right for you. If you ever want to do an exchange, give us a call. We can apply your original discount to your new order. We hope this helps and please return our call if there is anything we can do to further assist you. Respectfully, The Wig Experts
Dot Cook C.
The color was not what was pictured. Doesn’t match or blend with my hair at all.
Response from Wigs.com – The Wig Experts™Mar 10, 2022
Hello Dot, We would love to help you find the best color match and exchange your order. We know shopping for color online can be difficult. That's why we are here to help you! Respectfully, The Wig Experts
Rosalie M.
I ordered my wigs on Tuesday, March 1, paid for 2nd day air, I thought I would get them by Friday. I called Wigs.com and they returned $10.00 out of the $22.00 I paid . She said I would get them by Monday. Ups tried to deliver them to my home, but because they were over ‘$500.00,UPS, said they had to have my signature.No one from Wigs.com told me that. If I knew that I would have had them delivered to my office. When I told UPS I needed to get my wigs because I am going out of town, they said I could pick them up at a UPS not near my home and it would cost me $8.99. So I had to pay that amount, wait a couple of hours until the wigs got delivered to a particular UPS and then go and pick them up. I surely did not need this, since I needed to pack. Also, I ended wearing one of the new wigs out of town that needed the bangs cut, but because it was too late and didn’t get them on Friday I was not able to go to the hair salon. I called Wigs.com and spoke with the asst manager and shared all of this. I asked if they would pay the $8.99 and she said no, never apologized and I shared that I was really upset. I asked if they were going to compensate me in any way, since I now paid a total of $21.00 for shipping and a lot of aggravation. She offered me 30% off on my next order, which I said i just purchased 3 wigs, so I would ‘n need another wig for awhile. She reluctantly put an order to send me the traveler shampoo kit, which is an item that is rated 1 star on their website. The way she handled this really made me very disappointed in wigs.com. She surely did not come across very customer service oriented. Not sure if I will purchase from Wigs.com again
