Maurene G.
I never received the shipment as it was…
I never received the shipment as it was held in customs in Mexico. I never returned the product although UPS said I refused it. That wasn't possible since I only received an information post that it was being scanned in the warehouse ... many hours from where I live. The messages to me were in Spanish, so I couldn't read them but translation didn't imply anything about me accepting or declining the shipment. It was never delivered to Puerto Vallarta where I live. Then you said you'd only (maybe) refund me half of the price. Not a good business plan.
Response from Wigs.com – The Wig Experts™Jul 6, 2022
Hi Maurene, We apologize for the inconvenience with your shipment and the miscommunication from UPS. Our records indicate we refunded you in full with only the taxes/duties and shipping costs not being refunded because those funds were paid to UPS.


