Georgiann Rungaitis M.
The 2 toppers did not arrive..I did…
The 2 toppers did not arrive..I did contact company..said they have to investigate with UPS..so ok..we ordered 2 more they did arrive...weeks gone by no updates from company till yesterday when I received an email that they don't want my business...during this i ordered a wig which is arriving tomorrow which now I will send back..the other wigs I ordered were not the correct color and mind you one of their customer service told me wig was blond...was not..was red!..beware if you return due to their error with colors...they don't want your busines..still waiting for call from management!!..nice try to reply and say you left voicemail..not true and I have all calls in and out and nothing from your company..if needed I can share the email and my call log to prove you lying...
Response from Wigs.com – The Wig Experts™Jun 23, 2026
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you've encountered throughout this process. We understand how upsetting it must have been to deal with missing shipments, replacement orders, color discrepancies, and delays in communication. We also regret that our correspondence left you feeling that your business was not valued, as that is never our intention. Our management team has attempted to reach you and left a voicemail. We would very much like the opportunity to speak with you directly, review your concerns, and clarify any misunderstandings. Please give us a call back at your convenience so we can discuss your experience and work toward a resolution. We appreciate your feedback and hope to have the chance to assist you further.