Wigs.com – The Wig Experts™Reviews of wigs.com

Response from Wigs.com – The Wig Experts™Feb 9, 2023

Hi Jonna, We are happy to hear the Gia was to your liking! Although the color of Shari was too light, you can return it and exchange it for another color. The consultant that assisted you with placing the order will contact you today to help you.

Response from Wigs.com – The Wig Experts™Feb 8, 2023

Hi Beth, Thank you for sharing your positive experience! It is good to know that our processing and shipping time was quick and exceeded your expectations.

Response from Wigs.com – The Wig Experts™Feb 8, 2023

Thank you, Lori, for the positive review and sharing your experience!

Response from Wigs.com – The Wig Experts™Feb 8, 2023

We are happy to hear that! Thank you for the feedback.

Response from Wigs.com – The Wig Experts™Feb 7, 2023

Thank you, Lesa, for the positive review!

Response from Wigs.com – The Wig Experts™Feb 7, 2023

Hi Sorayda, Thank you for your feedback. We apologize for causing you frustration and for any confusion with returning. We don't keep any fees. However, shipping is the only money not refunded because it is paid out to the carrier. Our Client Care Manager tried contacting you today to apologize and let you know your refund was processed.

Response from Wigs.com – The Wig Experts™Feb 7, 2023

Hi Susan, Thank you for the kind words! We are sorry to hear that the Effect topper didn't work out. When you are ready to try a wig, our experts will help you find the right piece and color! They can help you on a video call as well! If you would like help, you can call us at 1-800-581-2001 Monday - Friday 8 am - 6:30 pm CST or schedule a video call by clicking on the link below: https://www.wigs.com/pages/virtual-consultation

Response from Wigs.com – The Wig Experts™Feb 7, 2023

Hi Suzanne, We are sorry to hear you weren't satisfied with the product. You have previously ordered this exact color and style before. We also apologize for any confusion regarding your refund. We don't charge a return fee the only money you weren't refunded was the shipping cost, which is paid out to the carrier. We are sad to lose you as a client and hope that we can win you back in the future.