Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Christina K.
The customer service reps are ALWAYS very helpful!
Response from Wigs.com – The Wig Experts™Jul 11, 2023
We are so grateful to receive this feedback! We truly value our customers and it makes us happy to know you've had such a pleasant experience with our customer care team! Thank you for choosing Wigs.com!
PB
Great service. I need to try on before purchase.
Response from Wigs.com – The Wig Experts™Jul 11, 2023
We are so happy to know you had a positive experience shopping with us. We understand shopping online can present some challenges, especially with size and how it may look and feel on us, but we are here to help. We strive to make shopping online a smooth and easy process. Therefore, you may consider a free virtual consultation where we can guide you through measuring, color, and style. If this is something you are interested in, you may use the link below to book! https://www.wigs.com/pages/virtual-consultation
Nadean
You shipped it out in a timely manner. Still not sure it's for me.
Response from Wigs.com – The Wig Experts™Jul 10, 2023
Thank you for your feedback! We know it can be challenging to shop online, and we are here to help! We urge you to consider a virtual consultation. We offer you the option of a free try-on consultation to help you decide if this is the right item for you. We also give you the option to do a free virtual consultation where we can guide you in color, different styles, and measuring if necessary. If you would like to book a consultation, you may use the link below. https://www.wigs.com/pages/virtual-consultation
Jeanene M.
The wig did NOT look like what I ordered. I am not at location where I can ship back to you for a refund !!! NOT PLEASED
Response from Wigs.com – The Wig Experts™Jul 10, 2023
We are truly sorry to hear you received an item you were not satisfied with. As mentioned in the direct email, we provide prepaid return labels to make the return process easier. Please note, you are welcome to schedule a pickup with UPS if you are unable to take your package to a UPS location. We are more than happy to help you through this return process and we look forward to hearing from you soon!
Barbara
As always, it is easy to order, you have great prices and a good selection ( although I would love more gray toppers...:) ), I receive my purchase in a very timely manner which I really appreciate. Although these characteristics are terrific I feel that my trust in wigs.com supersedes all of them! If I have problem, all I need to do is talk to someone and their patience and kindness are a constant reassurance, and you have changed my life by restoring my confidence. Those who have not experienced loss of hair cannot understand how devastating it can be to one's self-confidence and self-worth. Oh, and your return policy is a godsend. You are by far the best!
Response from Wigs.com – The Wig Experts™Jul 7, 2023
Wow! Thank you so much for this incredible review. Thank you for trusting us with such a personal part of your life. Stories like yours are the reason why we do what we do! We understand how difficult hair loss can be and the emotional toll it can take on an individual. It's more than hair, it's a superpower! You are amazing and we value you! Thank you for choosing us and we hope to always have you as a client!
Sharron
Customer service was great. However, I asked a question about using my points and I still haven't heard anything back
Response from Wigs.com – The Wig Experts™Jul 7, 2023
Thank you so much for your feedback! We apologize for any inconvenience! We can see that your store credit was issued on 7/5/2023. Please know we have sent a direct email including your store credit code and instructions on how to use it. However, we are always happy to assist you in placing your order with your store credit. We look forward to hearing from you soon! Thank you for choosing to shop with us!
Karynn M.
It just looks so natural and real! Everyone loves it on me!
Response from Wigs.com – The Wig Experts™Jul 7, 2023
We could not be happier to know that your item looks and feels so natural! We are so glad it worked out this well for you! Thank you for trusting wigs.com and for sharing your experience!
Anonymous P.
I enjoyed having such a variety to choose from and the wig I purchased was at a good discount. I am pleased with the wig. I had to try 3 times before the purchase was completed and felt the shipping charges were a bit high. But, that said, I will definitely purchase from you again.
Response from Wigs.com – The Wig Experts™Jul 7, 2023
We are glad to know you received an item you love! We apologize as shipping costs are calculated and vary depending on location. However, we offer FREE Standard Ground Shipping on orders over $150 (before taxes), and all shipping promotions apply to US Ground shipments only. Keep in mind, US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option. Keep in mind, free shipping must be selected at checkout. However, we truly appreciate your feedback as it helps us improve! Thank you for choosing wigs.com, and we look forward to assisting you in the future!
