Sue B.
Have ordered two Tova wigs in the past…
Have ordered two Tova wigs in the past two months. The first one needed to be returned because there wasn’t enough hair on the wefts at the back of the head—going outside on a windy day would have been impossible. Also, the hair at the back, especially, was not wispy—straight as a stick and nothing like any of the Tovas I’ve ordered in the past. If I would have had enough time I would have returned the 2nd Tova. The back of the 2nd one is better than the first; however, the bangs are so straight I can’t even imagine how the stylist will be able to cut the bangs in any attractive way. And when I have to return wigs at my expense because the quality doesn’t seem consistent, that will get old. Women without hair take all of this seriously. The need to wear wigs isn’t about “fashion” as much as it’s about coverage and style we can count on. Quality control.
Response from Wigs.com – The Wig Experts™May 3, 2024
Hi Sue, We are sorry to hear about the issues with your recent purchases of Tova. We refunded you for the return of the first one (with the exception of shipping), and upon inspection, we didn't find the item to be defective. As for the second piece, you are still within the 30-day window to return it if the item is in its original condition, and we will note to our returns team the issues you are reporting. Upon inspection, if the item is deemed defective, we will refund you in full. Not all pieces will be identical, as there can be a 5% variance. But it sounds like the issues you report are not the case. We attempted to contact you and hope to speak with you regarding this. Thank you for your feedback. Sincerely, The Wig Experts