Jim J.
Fast shipping
Fast shipping. Well packaged.
Response from Wigs.com – The Wig Experts™Feb 24, 2025
We appreciate your kind words and are glad to hear that you were satisfied with the speed and care taken in packaging your order.
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jim J.
Fast shipping. Well packaged.
Response from Wigs.com – The Wig Experts™Feb 24, 2025
We appreciate your kind words and are glad to hear that you were satisfied with the speed and care taken in packaging your order.
Joanne Tweedy Tweedy C.
The ability to speak with a live person. Not having to go through a whole bunch of options, It is wonderful.
Response from Wigs.com – The Wig Experts™Feb 24, 2025
We appreciate your feedback and are glad you found the ability to speak with a live person helpful. We strive to provide our customers with a seamless and positive experience.
Phyllis Z.
The customer service is always so incredible! I asked for a medical receipt and Jade sent it immediately. Thank you!
Response from Wigs.com – The Wig Experts™Feb 24, 2025
We're so glad to hear you had a positive experience with our customer service team. Jade is a valuable member of our team, and we're proud of her dedication to providing excellent service.
Linda
Easy to order and wig arrived quickly and well packaged. Unfortunately it didn't work out for me but return and refund was easy and timely. Would not hesitate to order again. Thanks for making shopping with you a pleasure!!
Response from Wigs.com – The Wig Experts™Feb 24, 2025
We appreciate your kind words and are glad to hear that you had a positive experience with our ordering and return process. We strive to make shopping with us as easy and enjoyable as possible. Thank you for your feedback.
Sharon R.
Purchased an Envy wig for @$143 but the color was way off from the sample pic and description. Was totally gold and I expected a cooler ash blonde. Decided to ask for an exchange instead of refund in an effort to save the restocking fee but as it turned out the exchange process ended up costing me $17+ for the initial purchase and then another $17+ for the replacement choice and then another $12+ to return the wig with the incorrect color description which was more than a 10% restocking fee. It Would be nice if you offered a free return label for exchanges due to deceptive color tones. Makes the customer leary about future purchases when other wig companies are comparable in price and offer return labels for issues about color inconsistencies. The return process was quite an inconvenience-making a call to a wig “expert”, waiting for a RA# and then including a note and repackaging the wig and making a trip to a Post office.
Response from Wigs.com – The Wig Experts™Feb 24, 2025
Dear Sharon we are sorry to hear you were unsatisfied with the color you purchased. As stated on our website while we do not have any restocking fees we do not refund and shipping costs as these are services rendered to ups for there services. We would love to assist you in color matches if your are needing some assistance as we do offer free virtual consultations via zoom in which I have kinked below for your connivence. https://www.wigs.com/pages/virtual-consultation
James H.
Good quality.
Response from Wigs.com – The Wig Experts™Feb 24, 2025
Thank you so much for taking the time to provide us with your wonderful review.
jeanne M.
The ties come out I started falling apart the first day and it is the wrong size I can’t wear it
Response from Wigs.com – The Wig Experts™Feb 24, 2025
Hi Jeanne we are sorry to hear you are experiencing some issues with your order so that we may gather some more information and assist you further a customer care representative will be reaching out to you in the next 24 business hours.
Mary N.
I resived the wig very fast . Unfortunately the style didn't work for me so I had to return. The return was fast and with our any problems.
Response from Wigs.com – The Wig Experts™Feb 20, 2025
We appreciate you taking the time to share your experience. We're glad to hear that the wig arrived quickly and that the return process was smooth. We strive to provide a positive experience for all our customers.