GG
BE AWARE — CHECK YOUR RECEIPT CAREFULLY AT WHOLE FOODS, 808 COLUMBUS AVE. NYC
spent $415 on groceries at this store. Because I was buying a large number of items, it was obviously impossible to stand at the register and verify every single item and quantity while everything was being scanned. I trusted that I was being charged correctly. Big mistake. I asked for the receipt to be sent electronically, and when I later reviewed it, I discovered that the quantities charged for certain items did not match what I actually purchased. I was charged for quantities I did not take home. I contacted Amazon expecting a simple correction. Instead, I was told they would need to “start an investigation,” interview the cashier, and contact me during the investigation. Give me a break. I just spent $415 on groceries. I should not have to spend more of my time participating in an investigation because their checkout was inaccurate. That is what makes this particularly unacceptable. With a $400+ grocery purchase, it is practically impossible to verify dozens of items and quantities while standing at a busy checkout. Customers naturally assume that if they buy one item, they will be charged for one—not two or three. You discover the discrepancy later, and suddenly correcting their mistake becomes your burden. Be aware and check your receipt carefully. Do not be as naive as I was in simply trusting that the quantities were entered correctly. And frankly, considering how busy I am, I will very likely not shop at this Whole Foods again. Grocery shopping is supposed to save me time, not create an investigation and another chore because I trusted the store to charge me accurately. There are plenty of places where I can spend $415 on groceries without having to audit my receipt afterward.

