Whole Foods MarketReviews of wholefoodsmarket.com

⭐️⭐️ Extremely Disappointing Customer Service I contacted Whole Foods Customer Care with what I thought were two very straightforward questions. First, I was trying to understand the lead time required for a catering order, information that I could not find anywhere on the website. The representative simply told me they had no information as to why it wasn’t provided and that my feedback would be passed along to leadership. I then asked whether the Burgundy Braised Brisket -which wasn’t available 7 days in advance of when I needed it- was available at the hot counter. Again, rather than helping me find out, I was simply told that it depended on my local store and that I should contact the store myself. What made the experience particularly frustrating was that after being unable to answer either question or provide any meaningful assistance, the representative left the chat. For a company the size of Whole Foods, I would expect Customer Care to have access to basic product and ordering information—or at the very least make an effort to direct a customer to someone who does. Being repeatedly redirected and then disconnected made the entire interaction feel pointless. Unfortunately, “Customer Care” provided very little actual customer care.

Their meat counter features lots of signs boasting “organic” and “grass fed.” What it doesn’t say is “prime.” So you’re paying prime meat prices for USDA choice. GTFO.

I've been ordering online for about a year and lately they have been ripping me off. Or they just want to get rid of me. There prices are too high, they don't usually have what I want, and I don't like all of their food. They say that they delivered and they didn't, so I reported it to customer service and Amazon gave me another order, well guess what, they didn't deliver that one as well but said they did. I guess if they wanted to get rid of me they succeeded. I don't know how they can get away with this, but they did. I like the ease of ordering online so I will find another store.

I don’t know who WF is using for Almond Croissants this year. The new recipe is dreadful - like lead. Right next to them were turnovers which were flakey as the croissant should be!!!!! Dreadful texture.

I bought a whole roasted chicken that had never been cleaned and washed inside. It looked so bad that I had to throw the whole chicken away Whole Foods Market used to be my favorite grocery store. Not anymore.

They have items available in the store that are not available to order for pickup. Even if you call to verify this the employees cannot fix the issue.

I have been a customer for years, yes, I engaged in these ideas of healthy organic, meaning less use of all chemical, etc ingredients; however, I guess as a corporation, they are failing terribly in the environmental commitment as they are still using a lot of plastic in their branded products as well as from their providers ?. What's good about having to pay for paper bags when 80% come wrapped or packed in plastic, so big corporations should be the 1st line on demanding that we not get these stupid plasticky items that have no way to be disposed of or recycled, or nothing is like transferring the responsibility over to the final consumer for their lack of engagement !!! Sick and tired of spending life trying to find products that come bare or in paper, or other really friendly ways.

Trying to switch to products with no ultra processed ingredients. I thought I would have look at whole foods, but many of Their items are full of ultra processing emulsifiers like soy lecithin, guar gum, and xantham gum. Why the high prices when you sell the same crap as every other store? Even organic products often have these ingredients. Not organic!