Whole Foods MarketReviews of wholefoodsmarket.com

I’m so surprised with whole foods. I spend so much money there all the time. I just left the store. I needed to use the restroom so at exactly 9pm they said no to me they are closed. I explained I was just was in there 30 seconds ago and it was a sudden emergency and they could care less. I ended up in Wendy’s where I was treated with more respect. I understand people wanna go home but that was just wrong so many people were still shopping. I lost 400. tonight. Shame on you and the people you choose to hire as security.

Went into restroom off of 249 and turned around. Just think they serve hot food in there. Come on Whole Foods you lost me.

Rubbish - feel disappointed and annoyed - being given a voucher taking £5 off £20 shop in Notting Hill then being told it can’t be redeemed there This creates very bad feeling as opposed to good will

⭐️⭐️ Extremely Disappointing Customer Service I contacted Whole Foods Customer Care with what I thought were two very straightforward questions. First, I was trying to understand the lead time required for a catering order, information that I could not find anywhere on the website. The representative simply told me they had no information as to why it wasn’t provided and that my feedback would be passed along to leadership. I then asked whether the Burgundy Braised Brisket -which wasn’t available 7 days in advance of when I needed it- was available at the hot counter. Again, rather than helping me find out, I was simply told that it depended on my local store and that I should contact the store myself. What made the experience particularly frustrating was that after being unable to answer either question or provide any meaningful assistance, the representative left the chat. For a company the size of Whole Foods, I would expect Customer Care to have access to basic product and ordering information—or at the very least make an effort to direct a customer to someone who does. Being repeatedly redirected and then disconnected made the entire interaction feel pointless. Unfortunately, “Customer Care” provided very little actual customer care.

Overall, I like them, but I’m just noticing that their prices are going up much more and we’re getting much less in return in terms of quantity, quality and variety.

Ordered twice on the same day and both got canceled without explanation. Well, you had your chance. I will spent my hard earned money somewhere else where customers get appreciated.

I usually go to a Whole Foods in Sandy springs of Roswell rd. Atlanta, GA. I ve seen Whole Foods groceries quality dropped from 100% awesome to somewhat 30% below subpar. I have been visiting this location for years as I live not too far. The managers are doing a horrible job leading the store associates. Associates look scared and always miserable. No-one greets you or simply smiling at least sometimes in there. Everyone looks angry and deals with customers in a crude way. I ve been observing this reality for some time now. Dismissive, bitchy, deflective attitude is how associates handle questions, concerns, requests of the customers. If this is the store culture, that's a sad, a very sad way to be. Everyone looks uncomfortable, and everything is through passive aggressive subtle projections.Customer service representative hasn't used a device to look up what I asked to look up. Said these devices don't do that. Whole Foods since purchased by amazon became of the same culture as the amazon itself, extension of the plantation. Clearly workers are underpaid and managers don't regulate the culture of a good experience, possible cause there is nothing good to experience at all. Disgusting. Pathetic, Gratuitous in its fullest pretense. I had way too many bad experiences in Whole Foods. What am I paying for? to go talk to an angry old woman, who feel bothered by my question about the supplement? Paradox.

Amazon’s acquisition of Whole Foods Market in 2017 cost $13.7 billion. ####### Pros 1. Some genuinely high‑quality grocery items. 2. Good variety across fresh produce, prepared foods, and specialty items. 3. Smoothies, hot drinks, cold drinks, and a loyalty card — but only for the café, not for grocery shopping. 4. Rice dish with Beef, pork and chicken. They now offer guacamole for free. Previously you paid extra. They do have a odd system though because they allow 4 items included in the price, choices are Choose, 1)cheese, 2)lettuce, 4)sour cream, and/or 4) chopped tomato + herbs + light dressing but this is all they have on offer so odd they ask you can have 4 if this is all they have anyway. You can add guacamole now as well with things like onions etc. ####### Cons 1. 20& off ice drinks at the time of writing. 2. Prices can be significantly higher than other retailers. For example, I pay around £25/kg for wild sea bass at my local fishmonger — already on the expensive side, but trusted. Whole Foods charges roughly double when you work it out. Selfridges is similar, but at least their pricing is expected due to their high lease costs. Check online with other retailers first. Buy when discounted but check 3. Discounted items are not discounted at the till. I’ve been charged full price multiple times for items clearly marked as 50% off but I now this trick so not caught out. Staff confirmed that many customers complain about this. Unless you check your receipt, you will almost certainly pay full price. I bought five kefir yoghurts at 50% off — the till charged full price. Every supermarket updates the barcode so the discount is applied automatically. Whole Foods does not, and this feels intentional. It places the burden entirely on the customer, a classic profit‑maximising tactic. 4. No loyalty card or points system for grocery shopping — only for the café. Amazon do not reward loyal customers like other stores. You need to factor this in when purchasing items long term. This is greed. I keep asking. They keep responding and not interested. 5. Pizza slices have minimal toppings despite being priced as if they’re fully loaded. I’ve raised this with staff and management several times. The toppings are sold just a few feet away, yet the slices use the bare minimum. You are paying for dough and tomato paste. Vegan similar to much yet so much cheaper 6. Packaged food is not the best as they make it there. The chicken, for example, is stiff and not ideal for me as likely sits in the shelf for too long. 7. The rice bowl section used to be inflexible — you couldn’t mix white/brown rice or black/brown beans. This has recently improved, which suggests the previous manager may have been enforcing the strict policy. 8. No organic foods in fruit and veges section. . I might be wrong, but I didn’t see any certified organic logos on the products. I’ll update this if it turns out they apply the soil‑association code differently as some items have the certified ode so not as obvious but I'm 80% sure this does not apply here Major Concern: Discount Pricing This is the biggest issue. Most retailers update barcodes so the till automatically applies the reduced price. Whole Foods does not. Given that Amazon owns Whole Foods, it’s hard to believe they cannot update their systems overnight like other supermarkets do. The practice feels designed to maximise profit through customer oversight. Overall Whole Foods offers good products, but long‑term you can easily end up paying more than expected. There are no grocery rewards, and you must be vigilant at checkout — especially with discounted items — or you will be charged full price. Always speak to staff to have the price corrected. This pricing approach makes it difficult to fully trust the store. Good hygiene standards as far as I can tell. They have WIFI and seating upstairs and outside. Similar to Planet Organic that I shop at but they offer rewards through an app. I shop their regularly still as I feel they have some quality items. Surprisingly though they do not appear to be a big fan of organic. Fruit and veges section, for example has nothing.