WhistleReviews of whistle.com

Great product have been a customer for many years and many pets, currently have three Go Go explore units. Agree with other post that the backing of the device needs to be constructed of the same material as the twist and go collars, the tabs are a problem breaking off. We have had numerous replacements and have yet another "new" one broke again so waiting for teh second tab to break before requesting a replacement. Another issue I have discovered that you are not push alerted that your pets device has lost Wi-Fi, but if you utilize the chat function on the home page, which is GREAT by the way they can tell you your device has been off line for like 9 days yikes!!. If they can see it push it to us so we can correct the issue ASAP. Too late once your pet is taking his own run/walk!!! Just trying to make the product customer interaction better, much rather know this than how many time my dog has itched.

So far so good. Purchase and onboarding were easy, the device seems to do what it's supposed to, battery life has been great, app is intuitive. No issues at this point.

I love love love your customer service care, the actual GPS services and the updates sent to my phone about my dogs updates on movement. I now have a 2nd Whistle on my new pup. I've had to reach out to the customer care folks 3x and all calls have gone very easy and problem solved every time. I would recommend Whistle to anyone who has worries about their animals during the day while at work, especially when you have a pet door and they're outside in a fenced in yard. I happen to have a Beagle that's a runner... I can track her whenever she manages to get lose. Plus Whistle always alerts me when she is outside her safe place.

Overall, this product works and does what it promises. I can sleep at night knowing that if my dog does get loose, I can find her. It's also nice having an activity tracker for a German Shephard. The major downside of this product is a design flaw that I was told they are currently working on, but heavily impacts my review. I have had to get my Whistle device replaced twice in less than a year. The plastic attachment piece on the back of the device has broken on me twice now, causing the device to fall off the collar and preventing it from being reattached. The fact that this has happened to me twice, with it breaking in the exact same spot both times, tells me that this was not a random, isolated issue and will probably happen with your device too. This morning when I was walking my dog, it fell off and I didn't hear anything drop, so I had to rely on the kindness of a stranger finding it and contacting Whistle to get it back to me. This shouldn't be an issue when the device is $100. Again, overall this product is good. The customer service is very responsive and helpful. You get everything you are promised, but the device itself falls off, which is a massive issue.

We love our Whistle! The app is fun and the insight into a day in the life of my dog is very helpful.

Email for $20 Discount code sent by friend failed to work. I called your support and they gave me a new code. I immediately made my order via PayPal, entered that code, and it failed to affect the price. I have emailed your support person to ask if he can refund the $20 to my PayPal. I certainly hope the product works better than your ordering system because I am counting on it to keep my dog safe on her trip.

The transaction was very simple as it always is. I have been a Whistle user since the first generation devices and it was time to upgrade for my pups. Easy to add to cart. Easy to apply coupon code. Easy to pay and set up shipping. Keep up the good work.

Great service! Good communication:)