WhistleReviews of whistle.com

Customer service and policies with this company is ok.... until the device stops working. Despite paying $200 for a 2 year plan, once the device is out of warranty, they will only offer you a 20 percent off on a new device. And then, only because we are in COVID did they finally agree to prorate the remaining service contract. Otherwise they won’t refund the subscription service when the device doesn’t work My suggestion is that if you still want this device , just pay as you go and buyer beware when the product stops working

We had an issue with the clasp breaking which resulted in the whistle being lost. Customer service contacted us immediately and organized a replacement for us. Im updating my review to reflect their outstanding customer service.

We have been very happy whistle users. But, the Whistle device that went on our dog’s collar got damaged somehow so that it would not stay on the collar, which made it useless. We contacted Whistle about this and, after some understandable minor delays that are obviously related to the Covid virus, we got an extraordinarily good level of help and we are completely satisfied with the solution.

We love whistle so much we just ordered a second one for another dog!

I hate to do this because I have heard that you have 5-star products. I have spent hours on the phone with your customer service. I placed an order for two trackers. There was an error with the address and the products never came to me. I have spent hours with your shipping carrier trying to make an address correction and hours with your customer service. No one has been able to help me nor refund me.

It was very easy to order an upgraded Whistle for my dog.

I have a blind and deaf double merle dog that loves to hike through the hills in North Alabama. However, I need the Whistle 3 tracker to be able to see her at all times. Most of the time the Whistle 3 works well, but the trackers seem to begin to have issues with charging around 1 year after initial purchase. The tracker has issues with being reset which does not allow me to charge the tracker. I am on my second one and now I ordered the newest version Whistle GO to see if that is better. I ordered the Whistle GO two weeks ago and have yet to receive in the mail. The website says delivery in 2-3 days, I guess that is incorrect. Need to change that delivery time because our Postal Service in just not very efficient.

Wow I have truly enjoyed the whistle collar and give it 4 stars but most of the time 5 stars occasionly my dog will be inside the house and a notification will come up and it will tell me they're down the road. This has happened more than once but not in the last few days. Not sure if GPS was getting acclimated. I also had to find one of dogs and it was extremely helpful in locating.