WhistleReviews of whistle.com

Customer Service Very unprofessional and unhelpful. I have had ongoing issues with my whistle trackers which no one has been able to resolve. The issues require management and higher technical level assistance so I cannot use the information listed in their help section on line. Hold times are extremely long (I have waited at least 15 minutes to half hour for someone to take my call).

Well after a trial period here is my opinion on the whistle pet tracker. Customer service 5 stars. Immediate quick to resolve an issue or answer a question I had. Battery life, 5 stars, I have no idea why so many have written bad reviews on the issue, as long as he is in home territory it last for days been up to 3 consecutive then at 50% I charge it. Now I can say this I have never had to find him after wandering off, but the tracking seems to be slow and yes has told me he is somewhere out of range when he is laying right next to me. I have not figured out why yet but false location information concerns me. Also the location reload rate is way to long and a dog can cover lots of ground in short time if he is moving with a purpose, it seems real time updating should be looked into for future updates on this unit. One thing I do know is I put the tracker in the car and drove around for a while and it was updating way behind my actual position showing places I was 5 minutes ago. Yep dogs do move slower than cars. Hopefully They look into the accuracy issue and a future update will include deal time tracking when out of home range.

I bought this product.2 years ago just writing a 1 star review. Just getting around to tell you about the horrible customer service I had. That being said, my GPS collar looked basically great condition. All of sudden one day it acted as if it wasn't getting a signal. Called customer service ,we trouble shot some things didn't work. It also happened around the time they launched their whistle 3. Hmmm anyway. Since I thought I had the product less than a year it would have some kind of warrenty on it. Customer service told me they wanted to pay for 75% of the price of a new one which I still had 3 months of service left. Well had to put a few things in mind. wouldn't give me a better deal, tracking service in general was slow, inaccurate. So I told them I just want my last 3 months money for the subscription since I just got screwed for a 80 piece if plastic. I feel if your product doesnt last a year its not worth buying. They called days later by a manager after I cancelled trying to apologize and said they can give me a 50% discount... if you're to the point of calling back the customer days later, should have just been free at that point. I declined of course since i was pretty upset with the young woman i was speaking with. So now I'm going to spread the word about this product and tell people it's not worth it.

Love this gadget! Whistle gives me peace of mind knowing I can track my little escape artist wherever he is!

This has given me such peace of mind. My husband wears it because of dementia and he wanders.

So far I have been very happy with the Whistle. I haven't had to use it in a real emergeny yet (thank goodness) so the jury is still out. But just for our normal hikes it seems to be dead on.

works very well. I have two suggestions to improve the experience: First- The device reports only that the pet inside in the wi-fi area but not the location within the area. It does show exactly where I (my smartphone) is within the area. Second- the response time to report the pet leaving the wifi area could be quicker.

Very neat as soon as my dog gets 500 feet from the house I get a text right away telling me where he is by. I tried this out several times when walking him & it works really well