WhistleReviews of whistle.com

4 broken trackers in 6 months. As other reviewer mentioned, Whistle trackers are simply not dog proof. Yesterday, my Whistle broke up again, and my dog got lost. I’m tired of keep receiving replacements, this will be the 4th one. Both ran out of battery in a few days too while connected to my Wi-Fi. No customer can imagine that Whistle could break after their 90 days warranty because of a design defect. It seems that Whistle doesn’t stand behind their product and I’m stuck with trackers that don't do their job- help me track my dogs. I spent almost 40 min with a customer service rep who clearly doesn’t care about my problem since his only solution was sending me a replacement. I asked if his manager could call me back to work something out, obviously...he never called back. They clearly know that this is a serious defect because as soon as you mention to them that the tracker fell off they say "broken lug". I’m very frustrated since we have invested in 2 trackers and collars that don't work. I'm asking for a refund for both trackers and the reminder of my yearly subscriptions. Of course, nobody at Whistle is available to answer you back.

When it works, it is good. But I've had six of them. They last a few weeks and the small plastic lugs that hold them to the collar break. If two break, it falls off. Customer service told me they cannot honor the warranty if the damage is caused by a dog. Well, then, what is the point? Ok product if you have one dog, but if you have two, it is a nightmare: just as soon as you need it, it is broken. Three times in the past five months customer service told me they would ship me replacements. I've received nothing. I give up.

I thought the whistle would be the perfect way to track my dog when leaving town to visit family. 2 days into my trip the location stopped working. (This also meant the activity stopped, which was annoying). I immediately contacted customer service. I waited on hold for 30 minutes and finally decided to press 1 and have them call me back. Unfortunately, I missed the call and had to start the process over. This time I waited 1 hour and 8 minutes to still not have anyone pick up. Again I pressed one and this time did not receive a callback. While on hold I tried the live chat. I did get in contact with a person but after telling the issue and answering the questions about it being charged and if I had tried a hard reset, she stopped responding for 15+ minutes. I gave up and called again the next day. This time I was waiting for 1 hour and 43 minutes before I lost hope. This is now an expensive piece of junk and plan on disputing the charges for it. I will use a Jiobit to track my dog. I have never been so frustrated with trying to make contact with an actual person. If they cared so much about dogs and their safety, I would think they would try to help me fix their product.

Accurately tracks my Labrador especially when I am with him out of his kennel. Great product.

Whistle is amazing! I have a beagle that is an escape artist. We’ve been lucky to always get him back after several hours, but I worried constantly before I had Whistle. We are still very cautious, but we have peace of mind knowing that if he does get out, we have a greater chance of finding him. The added fitness and health tracking features are an excellent added bonus! I originally bought 2 trackers for my younger dogs, but my wife and I loved the goals and immediately bought one for our other dog so she could keep up! We’ve jokingly named Whistle the Fitbit for Dogs and our new favorite activity is closing the entire family’s activity rings (the competition has also motivated my wife and I to go on more walks)! Thanks for a great product, Whistle! We plan to use our trackers for many years to come.

I love Whistle! First of all it offers fantastic peace of mind in case my dog accidentally escapes. I could track her whereabouts. Secondly the activity monitor really helps me see how much exercise we have both had. The latest upgrades to monitor scratching, licking, sleep and drinking have proved invaluable. My dog recently had a scratching issue and I was able to monitor her progress and response to treatment through the Whistle app. I would never be without the Whistle service now. Thank you Whistle!

I love my Whistle because I love my dog. We have a big place and I ALWAYS know where my dog is. She is an Anatolian Shepherd and they are known for roaming; the Whistle gives me huge peace of mind.

This is our first Whistle but my mother in law has them on both her dogs. She had one dog get lost and she was able to find him because of the tracker. So when we got our new pup we got one for him. We love fitness tracker and seeing his sleep patterns. And the peace of mind that if he ever got lost we could find him is a bonus! I like how it tells me when the battery is low and it is fast and easy to charge. When we are out hiking it is fun to see other dog owners with the Whistle. We all say how much we love it!