Kristin N.
Do not rely on this app for your pet's safety
I lost my dog this weekend and this app did me no favors. It was more productive for me to drive around aimlessly calling my dog's name. Experience with the app: - Opened the app and it said, "Kobe is 500 feet from the house" but didn't say where. - The app was stuck "updating" for at least 20 minutes, by which time my dog could have been halfway across town. - I coincidentally/thankfully found my dog after driving through random parts of my neighborhood yelling his name and offering treats. - Even by the time I got home and gave my dog a bath, the app was still updating. Experience with customer service: - We called and expressed our frustration towards the service and asked if they could give us any sort of refund. All they said was, "Our hands are tied." Then asked to talk to a supervisor and they said the exact same thing. Very apathetic at best. We've been paying for this service for the last 1.5 years and when it finally came the time to use it, it didn't even work. So glad we've been paying for a device and service that doesn't actually do what it's supposed to do, not to mention a customer service team that couldn't care less. Overall, I just wouldn't use this service to rely on your pet's safety. It provides you with a false sense of security so if you're using this app, be sure to have other measures in place as well.


