Kelly H.
Glitchy and Customer Service NIGHTMARE!!
RUN AWAY!!! The Whistles glitch and the customer service is HORRENDOUS!!! It’s been 2 weeks since my dog got out (while guests were entering), when she did, her Whistle 3 glitched and said she was in the backyard. We drove around for 20 minutes to find her and we live close to 2 main roads. The Whistle never picked up she left the yard and said she remained in WiFi (we found her nearly a mile away, nowhere near our WiFi). We called whistle and requested help, the member assigned to me did not respond for days at a time. 2 weeks later and I finally get a replacement Whistle... well guess what?! ITS REGISTERED TO ANOTHER DOG! It’s someone else’s returned item when they promised me a brand new one. During this back and forth of transferring my second dogs whistle between dogs to go outside, which is inconvenient in itself, our new puppy got a hold of it and chewed it up. I tried to call Whistle and have them take responsibility to this entire fiasco since it all stems from weeks of waiting on their ATROCIOUS customer service to do battery tests etc and guess what, no supervisor has time to call back. RUN, RUN FAR AWAY.. LIKE MY DOG!