WhistleReviews of whistle.com

I have a few issues with the device and the support (company's policy.) 1) The device does not have real-time tracking. It will only report a location at set intervals- 3 minutes being the shortest. I can press the 'Update Location' button and it will update about every minute. An animal can go pretty far in 1 minute. 2) After 6 months the tracker stopped reporting at 3-minute intervals. For example, on a 1-hour walk it only tracked 1 location along the path. I called and they sent a refurbished unit. 5 months later the replacement started to do the same. 3) The company's policy is to not provide replacements for loss however the Whistle 3's original design had a rubber strap that would fail. They even had to redesign it. This poor design led to the tracker being lost. The representative on the phone just said the company's policy does not allow for replacements. I would have been appreciative if the company recognized that I had an earlier, faulty design and sent a replacement. Instead they only offered a 20% discount and an additional 3 months subscription. Another issue I have with the company's policy is that they will provide a replacement only once. Based on my experience of having both trackers fail after 5-6 months, after 1 year (the warranty period), I own a device that's waiting to fail and cannot expect the company to be willing to support its purchasers. These devices are not built to last. The Whistle 3 is the pet tracker with the most positive reviews which speaks poorly of the products that are out there. If you really don't need a tracker right now, hold off until the technology improves. If you absolutely need one now, the Whistle 3 works pretty well...for the first 5-6 months. If it fails, customer support told me they will only provide 1 replacement only- after that you'll have to pay $80 to buy a new one (that's with the 20% discount). Update: I was contacted by Miranda from Customer Support and she was able to refund me the $80 I paid for the replacement. As a result, I bumped up my rating by one star due to the customer service. It is my belief that they refunded my money due to the faulty attachment strap which resulted in the loss of the device rather than the faulty device itself. Even though I had to discuss the matter with at least two different people in Customer Support, in the end they made things right.

We have used the Whistle 3 on our 30 acres that includes many trees and difficult to see areas for the past 3 yrs. Have had excellent results to date with our 4yr. old Golden Retriever who uses all the property for her daily exercise and squirrel chasing activities.

Easy shopping experience. Great products!

Whistle is an incredible product! My wife and I feel very secure in that if our dog ever gets lost again we can find her quickly. She has gotten lost a couple of times, once before Whisle, which is what prompted us to make this purchase, and once after she was fitted with the device. The first time it took us several hours to locate her, the second time we simply looked at our phone and had her back in the yard in less than 5 minutes. Our little girl is very well behaved, but as a bird dog she loses her mind when on the chase and can get pretty far from home before she realizes where she is. Our only complaint is that the attachment for the collar needs improvement as it can come off during rough play.

Customer service is great! I’m disappointed that Whistle 3 can’t be viewed on my desktop computer as the old generation... I’m on my desktop more then my phone.

Whistle has been a lifesaver for my dumb dogs who like to chase deer 😂

Sarah was super helpful.

Just wish our whistle would work. Ordered a new one - after so many referrals should have got a bigger discount.