WhistleReviews of whistle.com

Website was a little confusing but Poojan was very helpful.

Easy purchase and appreciate the $30.00 toward upgrading my existing Whistle Dog Tracker!

I am very disappointed in the customer service. I ordered a Whistle specifically for my upcoming camping trip and haven’t received it yet on the expected delivery date. I called customer service to check in why it hasn’t arrived yet and was told they were out of stock.. no email notification from them about this. So if i hadn’t called they would’ve just neglected my order. Even when they were made aware of this, the way they handled it was very unprofessional and disappointing. It took me calling 3 different customer service representatives to figure out how to get my order. My first call: offered to send me another color they said they had in stock, but wanted to charged me for shipping. I was confused why i had to pay for shipping when what i already ordered and paid for did not arrive. The conversation ended with he’ll talk to his lead and call me back within 10 minutes. I received no call back, so i reached out a second time. Second call with different representative: took 20 minutes to bring up my order.. finally was able to catch up with my order info and said they would take care of shipping and that i’d be receiving a confirmation email soon. Hours later, still no confirmation email. Third call with different representative: was told they were out of stock for every single color........ no apology, no refund, no help. Ended with him telling me they’ll send one out and to wait for an email with tracking number. But how? With none in stock.. still no email.. I am so disappointed in how customer service handled this order. I feel cheated. I’m in shock at how they are treating a paying customer. Now i am just patiently waiting to hopefully even receive my order before my trip..

I’m having to rebuy because my unit went completely dead at 2 years with normal usage. This happen when we were out on property, and could of been bad since I was trusting I could track my dog with this unit.

Best service ever!!! I love whistle!!!

Overall easy experience but I had an existing account and couldn’t find a way to log in to it and see my existing plan. So had to reach out to support.

I really like the service but forcing current customers who have been happy with your service to buy new devices due to some technical issue out of their control reeks of corporate greed. These replacement devices should be offered for free to current customers. We've supported your company and have provided good word of mouth experiences about it. I won't be doing so in the future due to this device replacement program.

We're on our third Alaskan Malamute with Whistle. Given the Mals' propensity to be a flight risk--after all, a sled dog's gotta run--Whistle gives us an extra measure of assurance that she won't get far off the beaten path. The health and activity tracking features helped us, in our previous senior Mal's final weeks, to see what was happening and work with our vet to make certain she was properly cared for. We upgraded for our new girl and look forward to even more useful and essential features.