The Whistle GPS Pet Tracker & Activity Monitor is the smarter way to keep tabs on your pet’s location and activity levels when they're living it up, at home, in the park or on the run.--Whistle loves pets. We're building products that help make the world a smarter, healthier, safer place for pets.
Whistle (whistle.com) has 2,433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
whistle.com
Website
whistle.com
Category
Pet Stores
Listed on Five Star Index
2026
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The company replied to 10% of reviews.
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Most recent review: April 2026.
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We have a small dog and this will not work on him. We tested it by walking around with it. Our dog is only 5 lbs and we live on the lake.
Any suggestions. He got out twice and it would not work.
Response from WhistleAug 24, 2019
Hello Dottie,
Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience.
When you say that your Whistle isn't working, is it because the dog is too small and you can't get it to stay on him or is the device just not connecting, are you not receiving notifications? I would like to help you out, if you could give me a few details, I can definitely take a look into what is going on here.
DP
David P.
Very poor customer service
Ordered a whistle go explore over 2 weeks ago. Rang to find out where it was after a week of no confirmations or contact. Was told would be out the week after. Rang a week later after still not showing up, was told maybe another 2 weeks. They were fast enough to take the money for the order, but 4 weeks and counting for actual delivery.....
Funny thing is I ordered the go to replace a 30 day old whilst 3 that was useless. Our pet got out and the unit failed in home mode so was no help in finding him. Luckily we managed to get him back.
Not having great luck with this company, still waiting for the original refund on that devise as well. But that’s another compliant.
Response from WhistleAug 24, 2019
Hello David,
Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience.
I really do apologize for the long wait for your Whistle, we really did not anticipate the Whistle GO Explore selling as fast it did and we are out of stock, unfortunately, as you already know. We will be getting the stock back in at the beginning of this week coming up. I know there isn't much I can do to make up for this, but I did add a $9.95 credit to your account, this is the price for one month worth of subscription. When you do get your Whistle GO Explore, if you purchase the monthly plan, the first month will be on us, if you purchase the yearly $95.40 or two year $166.80 plan, you won't be debited for the whole price, it will be $9.95 cheaper.
If you have any questions David please feel free to reply back to this email and you will get through to me directly. Once again, we do apologize for this David.
MG
Michael G R.
My dogs get out and it takes me forever…
My dogs get out and it takes me forever to find them. The Whistle is incredible. It tells me when they get out and follows every move. No problem bringing them home. It also monitors my dogs all day how much exercise they have gotten and other vitals. Thank you Whistle.
JG
Jill G.
My Whistle 3 has given me such peace of…
My Whistle 3 has given me such peace of mind but I am so looking forward to receiving the new model with the much longer lasting battery and the light! Also I think I will like the new collar that goes with it!
AO
atif O.
now they re worst just stay away
used to be good till june 2019 till they do update no more live tracking they re really good to meesing up stuff with their unnecessary updates still doesnt have live tracking and escape alert now they blaming ATT
i dont know how will i reply from here but my email ozgurumcomp @ hotmail.com
as of update of today 8/26/2019 i ve tried to contact and told customer service what they wrote me here to purchase new one %20 of price they just left chat made me wait another hour than they logout chat window.just like their device now i can say their customer service just got sucks too . since they dont fix my problem and paying attention to do even start to ignoring me i ll talk with my credit card company and getting back full amount of 2 years service from whistle and ll try FI-Smart which has 50$ discount.
Response from WhistleAug 24, 2019
Hello Atif,
Thank you for taking the time to take our Customer Support survey. We appreciate all the feedback and suggestions we get from our customers and we want to do everything we can to improve your experience.
When the Whistle doesn't connect, normally this is due to AT&T coverage or environmental factors, it depends on the coverage in the area that you are at. I checked your notification history and I do see that it had an issue connecting to a track session back on July 25th, and this was probably do to coverage at that time. I do not see any of these messages since then, I do see it's let you know when the pet left your residence and when he's returned.
Our devices do use the AT&T 3G network though, and if you are in an area with weak coverage it will not connect, we aren't blaming AT&T, this is just simply how the device works.
We did release two new devices at the beginning of August, the Whistle GO and GO Explore, these devices use the much stronger AT&T 4G network. If you were interested in trying one of these out I can give you a link to purchase one at 20%, I would also be willing to add a free months subscription to your account as well.
If you don't like this device you could return it for a full refund within the first 90 days of purchase also.
https://support.whistle.com/hc/en-us/articles/360026584254-What-Are-the-Differences-Between-the-Whistle-3-and-the-New-Whistle-GO-
This link has a lot of good information on the new devices. Just reply back and let me know what you'd like to do, I would like to help you out any way I can, but honestly, a replacement Whistle 3 wouldn't remedy the issues you are seeing.
ZL
Zachary L.
Easy to use explaining everything I…
Easy to use explaining everything I needed to know
