WhistleReviews of whistle.com

42 minutes on the phone only to be told they are on backorder and think they might be in by the end of the weekend but uncertain. 28 minutes and still not able to reach contact customer support via telephone. Contacted customer service via chat to get status on order. Was told an email was sent out that everything is delayed and he has no idea why I would not have received that email. I did however receive the email to leave a review?? Absolutely no assistance in even determining if my order was being processed. Tried calling customer service but on hold for 18 minutes and still no live person. Since I have not received the product I can't review that but if its anything like their customer support I'm not looking forward to receiving it.

This is my second whistle tracker. The first one that would last around 2 to 3 on a single charge was lost by my cat. I ordered a second tracker and it barely lasted 18 hours. I contacted Whistle by email and tried to replace it while I'm still on the 90 trial period. The person helping me kept saying the new tracker was working properly and it was due to my cat being out of the wifi zone for part of the day and said that to have better battery life to keep my cat within the wifi zone. The whole reason I purchased the tracker is because my cat goes outside, if it was an indoor cat then I wouldn't need the tracker. I kept explaining this to the Whistle rep but, he kept saying to keep my cat in the wifi zone. He didn't try to troubleshoot the issue or suggest making setting changes. I had to call Whistle tech support and explain the situation and ask if I'm able to replace it, they said that since it's under the 90 days that it can be replaced. I emailed the person that I was going back and forth for almost 3 weeks and then he agreed to let me order a replacement tracker. If there was another company that had a similar tracker, I would have gone with them after all of this hassle.

Great product & helpful customer service

Great 800 helpline person (Mohammed)!

I love the piece of mind it gives me for my wayward dog. I also like knowing how active or inactive he is.

would be nice to have a list of what's included before you put it in your cart. At least the list was there in the cart.

Kind of stupid to say " We will send you a confirmation of your order, then fail to send it so I do not know if you got it, yet you DO SEND a review for thanking me for shopping there.. Very Bass Ackwards..

Giles P did an excellent job of addressing and solving issue.