John P.
This was a chat and the correct answer…
This was a chat and the correct answer for how to swap a replacement unit for an old one came immediately.

The Whistle GPS Pet Tracker & Activity Monitor is the smarter way to keep tabs on your pet’s location and activity levels when they're living it up, at home, in the park or on the run.--Whistle loves pets. We're building products that help make the world a smarter, healthier, safer place for pets.
Whistle (whistle.com) has 2,433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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John P.
This was a chat and the correct answer for how to swap a replacement unit for an old one came immediately.
laurie
It was a very simple and smooth process to place my order for the new Whistle. I don't have it yet, but ordering through TrustPilot is great!
Grace O.
Easy and I LOVE the discount for existing customers!
Sheryl M.
Simple and fast!
Joy Z.
Better choices? The best choice has been Whistle - the device, the people I have dealt with , the whole experience has been great and I always recommend whistle!
Kevin
The staff has been terrific offering to help any time we have needed it. I had an issue with our first Whistle years ago and they replaced it for free. Now that I am replacing the one I have now for an upgrade they offered a discount.
Kim
Quick to respond to any concerns. Troubleshooting my issues and making sure there is a solution!!
jack W.
We are taking a vacation with our dogs, and I had old trackers that I wanted to re-activate. Well, it turns out that they could not be re-activated so I had to order new ones. I made two separate orders and paid extra for 2nd day UPS shipping to be delivered to our vacation address in Breckenridge. I chose UPS because USPS doesn't have residential delivery in Breckenridge. Well, neither was sent via UPS 2nd day, they were both shipped USPS, and both were immediately returned by USPS because they don't deliver. Aside from that, my experience with customer service was good and my previous experience with my old trackers was also good, except for battery life. But the new ones apparently have much improved batteries.
Response from WhistleSep 23, 2019
Jack, Thank you for letting us know. I have refunded $133.56 back to PayPal Express. It might take up to 30 days for you to see the refund (PayPal's policy). I'm sorry we could not fix the issue sooner. <p>I am closing this ticket now, but be sure to check out our <b><a href="https://support.whistle.com/hc/en-us" target="_blank" rel="noreferrer">Support Pages</a></b> and our new <b><a href="https://www.youtube.com/channel/UCTBy5wgafgWWRq_bvi8UwTA" target="_blank" rel="noreferrer">YouTube Channel</a></b> if you have any additional questions or concerns!</p><p><br></p><p>Once I close the ticket, you may receive a one question survey about your customer experience, <b><i>specifically with me</i></b>. There's also a comment box and we appreciate any feedback or input you'd like to share! </p>