WhistleReviews of whistle.com

The person who helped me was great. I'm not stoked about the forced upgrade but i understand Verizon made that call.

I would give them 5 stars but It took a while for them to process the order. As we were going on vacation, we needed it soon and trusted in the 3 day shipping. 5 days later, nothing was shipped. I went to cancel the order because I could get it sooner on Amazon but they wouldn't let me even though the product had not shipped yet. I was forced into waiting for the package to come and then returning it. Both packages arrived the same day, so I kept the one ordered through Whistle and returned the Amazon one because it was easier. It didn't look like it would be easy to return it through Whistle. So far the product is working well, but they really need an owner's manual.

Thank you Excellent

Wow! Not only is my Whistle 3 a great pup saver, (she's run away 3 times and we've found her) but I needed a replacement collar attachment and made a mistake with my order - Kim took great care of me. I'm a super happy customer. Thank you to the Whistle family.

Ordering service would have been a 5 star and it usually is . The delivery though not so much . I paid for 2 day shipping and it 5 business days later and still no product . I emailed customer service and it’s been 48 hours and still no response . Usually they are on top of everything

Very good! And representatives are very professional!

I ordered a new Whistle GO Explore because of Verizon’s sunsetting of the 2G network or whatever. I was offered multiple shipping options and chose 1-3 Day Priority Mail from USPS. However, none of this means anything. I received an order confirmation but did not receive any tracking information or confirmation that the order has been processed for shipping. Silence on your end, so I call Support, and am told that it’ll take 3-5 business days to build the package that will eventually ship. This is ridiculous to start, but if it has to happen this way, your website and ordering process do not even mention that your order won’t be processed immediately, or even soon. This is a massive problem that you need to address, since you are selling a *safety product*. I ordered early before the legacy devices stop functioning because I always anticipate things going wrong. But if I were to order closer to the deadline? It seems that there would potentially be a period of time in which my dog would not be covered by your service because I don’t have a working device. As it is now, I have been charged but have not received any tracking number or proof of shipment and after calling Support with my Order Confirmation Number, I have no idea when you will fulfill my order. This is a massive problem and I hope the package arrives in time.

The Whistle team has always been pleasant and amazing to work with. I don't use their products as they advertise them, I actually use them to track my expensive tech bags and car. Being a victim of a recent carjacking, Whistle was essential in recovering my assets in a more than timely manner. Hyundai Bluelink had so much red tape to get through to find my car. With Whistle, law enforcement was able to recover my stolen vehicle and part of my stolen property in a timely manner. I've just ordered 2 more devices. I'm definitely an advocate!